Patient Access Concierge- PRN Per Diem- Astria Sunnyside, WA (Onsite)
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only when posting has real specific content. We need to decide which sections map.
We have Overview (company description) could be "About the role"? Actually "About the role" is typical. Could use "Overview" as section heading? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings. We have Overview (company description) maybe "About the role". Mission & Vision maybe also part of About the role. Location, Shift, Type maybe could be under "Schedule"? But we only create Schedule if posting actually states schedule details. It says Shift: Multiple Shifts (1st, 2nd, 3rd) Type: Part-time, PRN Per Diem: flexible position, on-call as-needed, no guaranteed minimum hours or set schedule. That's schedule info. So we can create a Schedule section with that info.
Pay: Not mentioned. So we should NOT create Pay section.
Benefits: There's a Benefits section with FLSA classification and note about part-time benefits. So we can create Benefits section.
Qualifications: We have Qualifications And Experience. So we can create Qualifications section.
Skills: Not explicitly separate; qualifications include skills. Could we create Skills section? Might be redundant. Better to not create Skills if no distinct list.
Requirements: Could be similar to Qualifications. But we have Qualifications; maybe we can combine. The instruction says prefer few substantive sections over many thin ones. So we can have About the role, Responsibilities, Qualifications, Benefits, Schedule. Possibly also Requirements? But we have Qualifications covering requirements. So we skip Requirements.
We need to use - for any list of duties/requirements/benefits. So for Responsibilities we have a list; we should put each bullet as
- . For Qualifications we have list; we can put as
- . For Benefits we have a short paragraph; maybe not a list but we can still use
. For Schedule we have prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting doesn't seem to have those except maybe at end? Not present.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
Overview: "Abax Health is a healthcare technology company dedicated to enhancing the patient's financial experience through data-driven engagement. Our platform and tech-enabled services enable hospitals and health systems to identify patients at financial risk, personalize outreach, and optimize patient access operations. By combining empathy with innovation, we empower providers to improve outcomes and drive operational performance. Mission & Vision Ensure that every patient receives the care they need, when they need it. To be the trusted source of patient access innovation increasing revenue and transforming patient access and financial clearance by reducing administrative burdens, uncovering untapped revenue, and improving the financial and clinical outcomes for patients and health systems across the United States."
We can combine Overview and Mission & Vision into About the role section.
Location: "Location: Sunnyside, WA | Onsite Shift: Multiple Shifts (1st, 2nd, 3rd) Type: Part-time, PRN Per Diem: This is a flexible position for individuals seeking work on an on-call, as-needed basis. PRN Per Diem employees are called in to work when additional staffing is required due to increased demand, unexpected absences, or special projects. There is no guaranteed minimum hours or set schedule."
We'll put schedule info in Schedule section.
Scope: "This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes. Additionally, the role supports appointment scheduling, financial counseling as applicable, and general administrative tasks while maintaining strict adherence to HIPAA, organizational policies, and documentation standards."
That could be part of About the role or Responsibilities? It's more general description; we could include in About the role.
Responsibilities list: we have bullet points under Responsibilities heading.
Qualifications And Experience list.
Physical Demands and Working Conditions: we could include maybe as part of Qualifications? But it's separate. Could we create a section for Working Conditions? Not in allowed headings list. Could we put under Qualifications? Might be okay but we need to preserve all info. Perhaps we can add a section "Requirements" for physical demands? But we said we prefer few sections. However we need to include that info. Could we incorporate into Qualifications as a sub-list? The instruction: Use
- for any list of duties/requirements/benefits. Physical demands is a list of conditions; we could treat as requirements. So we could have a Requirements section for physical demands. But we already have Qualifications. Maybe we can merge Qualifications and Requirements into one section called Qualifications (including experience and physical demands). That would be okay.
Benefits: we have Benefits section.
Pay: none.
Thus final sections: About the role (overview+mission+scope), Responsibilities, Qualifications (including experience, physical demands), Benefits, Schedule.
We need to ensure we don't create empty sections.
Now craft HTML.
Structure:
About the role
... combined overview, mission & vision, scope ...
Responsibilities
- ... each bullet ...
Qualifications
- ... each bullet ...
Benefits
... benefits text ...
Schedule
... schedule info ...
Now we need to extract exact sentences.
About the role content:
Overview: "Abax Health is a healthcare technology company dedicated to enhancing the patient's financial experience through data-driven engagement. Our platform and tech-enabled services enable hospitals and health systems to identify patients at financial risk, personalize outreach, and optimize patient access operations. By combining empathy with innovation, we empower providers to improve outcomes and drive operational performance."
Mission & Vision: "Ensure that every patient receives the care they need, when they need it. To be the trusted source of patient access innovation increasing revenue and transforming patient access and financial clearance by reducing administrative burdens, uncovering untapped revenue, and improving the financial and clinical outcomes for patients and health systems across the United States."
Scope: "This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes. Additionally, the role supports appointment scheduling, financial counseling as applicable, and general administrative tasks while maintaining strict adherence to HIPAA, organizational policies, and documentation standards."
Combine into a paragraph or multiple paragraphs? Use for prose. Could be multiple
elements but we can combine into one
with sentences separated by spaces. Ensure we keep all info.
Let's craft:
Abax Health is a healthcare technology company dedicated to enhancing the patient's financial experience through data-driven engagement. Our platform and tech-enabled services enable hospitals and health systems to identify patients at financial risk, personalize outreach, and optimize patient access operations. By combining empathy with innovation, we empower providers to improve outcomes and drive operational performance. Ensure that every patient receives the care they need, when they need it. To be the trusted source of patient access innovation increasing revenue and transforming patient access and financial clearance by reducing administrative burdens, uncovering untapped revenue, and improving the financial and clinical outcomes for patients and health systems across the United States. This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes. Additionally, the role supports appointment scheduling, financial counseling as applicable, and general administrative tasks while maintaining strict adherence to HIPAA, organizational policies, and documentation standards.
Now Responsibilities bullets:
From posting:
Patient Registration: Accurately collect and enter patient demographic, insurance, and medical information. Verify patient identity following all HIPAA and facility protocols. Ensure all required forms and signatures are completed during registration.
Insurance Verification Confirm patient insurance eligibility and benefits prior to service. Obtain and document pre-authorizations or referrals as required. Communicate any coverage issues or financial obligations to patients.
Customer Service Greet patients and visitors warmly, providing courteous and efficient service. Answer patient questions regarding appointments, insurance, and registration processes. Address and resolve patient concerns or direct them to the appropriate personnel.
Scheduling And Coordination Schedule, reschedule, and cancel appointments as needed. Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation.
Compliance & Documentation Maintain accuracy and confidentiality in patient records. Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy). Report and correct registration errors promptly.
Financial Counseling (as Applicable) Discuss patient financial responsibilities, co-pays, and payment options. Collect co-pays and provide receipts when applicable.
General Administrative Support Answer phones, respond to emails, and perform general clerical duties. Maintain organized registration areas and supplies. Assist with training new registration staff as needed.
We need to preserve all detail. We'll make each bullet a full sentence(s). Could combine each heading's content into one - . Let's do that.
- Patient Registration: Accurately collect and enter patient demographic, insurance, and medical information. Verify patient identity following all HIPAA and facility protocols. Ensure all required forms and signatures are completed during registration.
- Insurance Verification: Confirm patient insurance eligibility and benefits prior to service. Obtain and document pre-authorizations or referrals as required. Communicate any coverage issues or financial obligations to patients.
- Customer Service: Greet patients and visitors warmly, providing courteous and efficient service. Answer patient questions regarding appointments, insurance, and registration processes. Address and resolve patient concerns or direct them to the appropriate personnel.
- Scheduling and Coordination: Schedule, reschedule, and cancel appointments as needed. Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation.
- Compliance and Documentation: Maintain accuracy and confidentiality in patient records. Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy). Report and correct registration errors promptly.
- Financial Counseling (as applicable): Discuss patient financial responsibilities, co-pays, and payment options. Collect co-pays and provide receipts when applicable.
- General Administrative Support: Answer phones, respond to emails, and perform general clerical duties. Maintain organized registration areas and supplies. Assist with training new registration staff as needed.
Now Qualifications:
From posting:
Qualifications And Experience
High School diploma or GED required.
Previous experience in a healthcare, customer service, call center, or administrative role preferred.
Exposure to patient scheduling, insurance, or billing processes is a plus but not required.
Strong customer service mindset with the ability to communicate clearly and professionally
Comfortable handling a high volume of calls and inquiries
Ability to learn insurance verification, authorizations, and patient access workflows
Basic proficiency with Microsoft Office (Word, Excel, Outlook, Teams) and web‑based systems
- for any list of duties/requirements/benefits. So for Responsibilities we have a list; we should put each bullet as
- . For Qualifications we have list; we can put as
- . For Benefits we have a short paragraph; maybe not a list but we can still use
. For Schedule we have prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting doesn't seem to have those except maybe at end? Not present. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Overview: "Abax Health is a healthcare technology company dedicated to enhancing the patient's financial experience through data-driven engagement. Our platform and tech-enabled services enable hospitals and health systems to identify patients at financial risk, personalize outreach, and optimize patient access operations. By combining empathy with innovation, we empower providers to improve outcomes and drive operational performance. Mission & Vision Ensure that every patient receives the care they need, when they need it. To be the trusted source of patient access innovation increasing revenue and transforming patient access and financial clearance by reducing administrative burdens, uncovering untapped revenue, and improving the financial and clinical outcomes for patients and health systems across the United States." We can combine Overview and Mission & Vision into About the role section. Location: "Location: Sunnyside, WA | Onsite Shift: Multiple Shifts (1st, 2nd, 3rd) Type: Part-time, PRN Per Diem: This is a flexible position for individuals seeking work on an on-call, as-needed basis. PRN Per Diem employees are called in to work when additional staffing is required due to increased demand, unexpected absences, or special projects. There is no guaranteed minimum hours or set schedule." We'll put schedule info in Schedule section. Scope: "This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes. Additionally, the role supports appointment scheduling, financial counseling as applicable, and general administrative tasks while maintaining strict adherence to HIPAA, organizational policies, and documentation standards." That could be part of About the role or Responsibilities? It's more general description; we could include in About the role. Responsibilities list: we have bullet points under Responsibilities heading. Qualifications And Experience list. Physical Demands and Working Conditions: we could include maybe as part of Qualifications? But it's separate. Could we create a section for Working Conditions? Not in allowed headings list. Could we put under Qualifications? Might be okay but we need to preserve all info. Perhaps we can add a section "Requirements" for physical demands? But we said we prefer few sections. However we need to include that info. Could we incorporate into Qualifications as a sub-list? The instruction: Use
- for any list of duties/requirements/benefits. Physical demands is a list of conditions; we could treat as requirements. So we could have a Requirements section for physical demands. But we already have Qualifications. Maybe we can merge Qualifications and Requirements into one section called Qualifications (including experience and physical demands). That would be okay.
Benefits: we have Benefits section.
Pay: none.
Thus final sections: About the role (overview+mission+scope), Responsibilities, Qualifications (including experience, physical demands), Benefits, Schedule.
We need to ensure we don't create empty sections.
Now craft HTML.
Structure:
About the role
... combined overview, mission & vision, scope ...
Responsibilities
- ... each bullet ...
Qualifications
- ... each bullet ...
Benefits
... benefits text ...
Schedule
... schedule info ...
Now we need to extract exact sentences. About the role content: Overview: "Abax Health is a healthcare technology company dedicated to enhancing the patient's financial experience through data-driven engagement. Our platform and tech-enabled services enable hospitals and health systems to identify patients at financial risk, personalize outreach, and optimize patient access operations. By combining empathy with innovation, we empower providers to improve outcomes and drive operational performance." Mission & Vision: "Ensure that every patient receives the care they need, when they need it. To be the trusted source of patient access innovation increasing revenue and transforming patient access and financial clearance by reducing administrative burdens, uncovering untapped revenue, and improving the financial and clinical outcomes for patients and health systems across the United States." Scope: "This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes. Additionally, the role supports appointment scheduling, financial counseling as applicable, and general administrative tasks while maintaining strict adherence to HIPAA, organizational policies, and documentation standards." Combine into a paragraph or multiple paragraphs? Usefor prose. Could be multiple
elements but we can combine into one
with sentences separated by spaces. Ensure we keep all info. Let's craft:
Abax Health is a healthcare technology company dedicated to enhancing the patient's financial experience through data-driven engagement. Our platform and tech-enabled services enable hospitals and health systems to identify patients at financial risk, personalize outreach, and optimize patient access operations. By combining empathy with innovation, we empower providers to improve outcomes and drive operational performance. Ensure that every patient receives the care they need, when they need it. To be the trusted source of patient access innovation increasing revenue and transforming patient access and financial clearance by reducing administrative burdens, uncovering untapped revenue, and improving the financial and clinical outcomes for patients and health systems across the United States. This role is responsible for accurately registering patients, verifying insurance coverage, and ensuring all demographic, clinical, and financial information is complete and compliant prior to services. The position serves as a primary point of contact for patients, delivering high-quality customer service while addressing questions related to appointments, insurance, and registration processes. Additionally, the role supports appointment scheduling, financial counseling as applicable, and general administrative tasks while maintaining strict adherence to HIPAA, organizational policies, and documentation standards.
Now Responsibilities bullets: From posting: Patient Registration: Accurately collect and enter patient demographic, insurance, and medical information. Verify patient identity following all HIPAA and facility protocols. Ensure all required forms and signatures are completed during registration. Insurance Verification Confirm patient insurance eligibility and benefits prior to service. Obtain and document pre-authorizations or referrals as required. Communicate any coverage issues or financial obligations to patients. Customer Service Greet patients and visitors warmly, providing courteous and efficient service. Answer patient questions regarding appointments, insurance, and registration processes. Address and resolve patient concerns or direct them to the appropriate personnel. Scheduling And Coordination Schedule, reschedule, and cancel appointments as needed. Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation. Compliance & Documentation Maintain accuracy and confidentiality in patient records. Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy). Report and correct registration errors promptly. Financial Counseling (as Applicable) Discuss patient financial responsibilities, co-pays, and payment options. Collect co-pays and provide receipts when applicable. General Administrative Support Answer phones, respond to emails, and perform general clerical duties. Maintain organized registration areas and supplies. Assist with training new registration staff as needed. We need to preserve all detail. We'll make each bullet a full sentence(s). Could combine each heading's content into one - . Let's do that.
- Patient Registration: Accurately collect and enter patient demographic, insurance, and medical information. Verify patient identity following all HIPAA and facility protocols. Ensure all required forms and signatures are completed during registration.
- Insurance Verification: Confirm patient insurance eligibility and benefits prior to service. Obtain and document pre-authorizations or referrals as required. Communicate any coverage issues or financial obligations to patients.
- Customer Service: Greet patients and visitors warmly, providing courteous and efficient service. Answer patient questions regarding appointments, insurance, and registration processes. Address and resolve patient concerns or direct them to the appropriate personnel.
- Scheduling and Coordination: Schedule, reschedule, and cancel appointments as needed. Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation.
- Compliance and Documentation: Maintain accuracy and confidentiality in patient records. Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy). Report and correct registration errors promptly.
- Financial Counseling (as applicable): Discuss patient financial responsibilities, co-pays, and payment options. Collect co-pays and provide receipts when applicable.
- General Administrative Support: Answer phones, respond to emails, and perform general clerical duties. Maintain organized registration areas and supplies. Assist with training new registration staff as needed. Now Qualifications: From posting: Qualifications And Experience High School diploma or GED required. Previous experience in a healthcare, customer service, call center, or administrative role preferred. Exposure to patient scheduling, insurance, or billing processes is a plus but not required. Strong customer service mindset with the ability to communicate clearly and professionally Comfortable handling a high volume of calls and inquiries Ability to learn insurance verification, authorizations, and patient access workflows Basic proficiency with Microsoft Office (Word, Excel, Outlook, Teams) and web‑based systems
- for any list of duties/requirements/benefits. Physical demands is a list of conditions; we could treat as requirements. So we could have a Requirements section for physical demands. But we already have Qualifications. Maybe we can merge Qualifications and Requirements into one section called Qualifications (including experience and physical demands). That would be okay.
Benefits: we have Benefits section.
Pay: none.
Thus final sections: About the role (overview+mission+scope), Responsibilities, Qualifications (including experience, physical demands), Benefits, Schedule.
We need to ensure we don't create empty sections.
Now craft HTML.
Structure: