Hospital Concierge PRN

Job Summary

The Concierge is the first point of contact for visitors to the hospital and to some patients. We have 4 positions available. Two will have core hours on Weekdays 11a to 4pm or 4p to 9p. Two will have core hours on Weekends 7a to 2p or 2p to 9p. However, we want someone who has flexibility to cover all shifts that may be available.

Qualifications

• A High School Graduate / GED
• Some college education preferred
• 3 to 5 years of Customer Service experience in a fast-paced environment highly preferred
• Some medical office or healthcare setting experience highly preferred
• Able to follow written and oral instructions accurately
• Excellent verbal and written communication
• Problem-solving skills
• Proficient with all Microsoft Office Programs including Word, Excel, PowerPoint

What You Will Do

• Provide non-clinical information and perform clerical duties and errands as directed by department supervisor
• Facilitate Fast Pass Visitor Pass System
• Identify and document processes for dealing with confidential and trauma patients and their visitors
• Multi-task while handling multiple requests at the same time
• Answer phones with professional etiquette and document messages accurately
• Greet all customers promptly and courteously while promoting the mission, vision, and values of the facility
• Communicate with Supervisor, hospital staff, visitors, and patients in a professional, friendly, calm, and courteous manner at all times
• Maintain a calm composure in emergency, high-stress situations
• Show compassion with visitors and patients who are experiencing traumatic events
• Able to de-escalate situations with individuals in a high state of emotions, including dealing with grieving individuals
• Provide a high level of service for all customers (e.g., patients, staff, visitors, physicians, health care industry representatives)
• Receive flower and package deliveries for patients and staff
• Receive, sort, and deliver hospital mail, both incoming and outgoing mail
• For outgoing mail, identify and affix the appropriate postage
• Maintain privacy and confidentiality of individuals and health information
• Escort patients and visitors to various departments within the hospital, including the Emergency Room
• Able to interact with various levels of hospital staff from housekeeping to Executive Directors, CEOs
• Run onsite errands and assist with clerical duties as requested
• Notify Department supervisor of any comments or concerns that a patient or visitor relays
• May train new hires in tasks of position
• Keep front desk and lobby clean, neat, and stocked with necessary resources

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Trident Medical Center – Facility Overview

T Founded in 1975, Trident Medical Center has been serving patients and families throughout Berkeley, Charleston, and Dorchester Counties for 50 years. As a 320+ bed Level II Trauma Center, Trident provides comprehensive healthcare services, advanced specialty care, and 24/7 emergency treatment, earning recognition as the #1 Trauma Center in the Lowcountry.

• Award-winning Heart Center
• Home to the South Carolina Institute for Robotic Surgery
• Comprehensive breast health services through the Trident Breast Care Center
• Features the Joseph M. Still Burn Clinic, the region’s only outpatient burn clinic for patients of all ages
• Provides 24/7 Hospitalist and Intensivist coverage
• Healthgrades Five-Star recipient for cardiovascular care, neurosciences, critical care, and patient safety outcomes
• Expanded Emergency Access: In addition to emergency departments at Trident Medical Center and Summerville Medical Center, the health system operates four freestanding emergency rooms (FSERs) offering 24/7 emergency care:
• Brighton Park Emergency (Summerville)
• Centre Pointe Emergency (North Charleston)
• James Island Emergency (Charleston)
• Moncks Corner Medical Center (Berkeley County)
• Long Point Free Standing ED coming soon!

Note

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Concierge PRN opening. We review all applications. Qualified candidates will be contacted for interviews. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.