PRN Concierge

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States, serving more than 6,500 residents nationwide.

Responsibilities

• Carry out telephone answering and reception duties as required.
• Take complete messages with pertinent information and communicate messages to the intended recipient.
• Greet residents and visitors; answer inquiries and give directions.
• Collate brochures for the marketing department.
• Prepare meal tickets for team members and family members; tally meal count sheets for the Dining staff.
• Update the Resident Phone List and Roster and Move-In and Move-Out Register daily; maintain Guest and Sign-In Logs as necessary.
• Manage appointments for residents and family members (e.g., hairdresser, transportation, etc.).
• Maintain and keep desk and entry area neat and organized.
• Organize and distribute mail to residents, Executive Director, and Department Coordinators.
• Maintain resident forms for miscellaneous credits.
• Maintain adherence to all company personnel policies and established operating policies and procedures.
• Perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years of customer service experience and/or training; or equivalent combination of education and experience.