Patient Access Clinic Coordinator - Bilingual

Patient Access Clinic Coordinator - Bilingual Required

Location: OB Clinic, West Chester, PA
Monday - Friday, shift time (8.5 hr shifts between the clinic hours of 7:30am - 4:30pm)
1 weekend rotation every 7-8 weeks, on call as needed
Holiday: 1 Fall/Winter and 1 Spring/Summer

Summary

The Site Coordinator performs a variety of duties related to the scheduling appointments, authorization and recertification of insurance for the patients of the designated Site Location and their physicians. This position performs additional administrative tasks to assist providers, site manager and staff. This position monitors the patient and office flow, which includes proactively collaborating with the Manager, Associate Director/Director, administrative and practice leadership for their individual areas on an ongoing basis.

Responsibilities

• Responsible for proactively communicating with the Manager, Associate Director/Director: status of operations, potential issues that may arise.
• Helps identify and solve problems to establish effective working relationships with colleagues, patients, and customers.
• Proactively determines underlying or hidden problems that may result in potential issues.
• Collaborates with the Associate Director/Director to ensure staffing needs are met as well as productivity guidelines are followed.
• Answer phone, greet customers, route calls to appropriate staff, and schedule patient appointments.
• Obtain insurance information from customers, obtain insurance verification for services.
• Cookordinate Patient Ancillary Testing with other hospital departments.
• Enter patient charges and verify charges, reconcile charges as directed.
• Assemble new patient charts, maintain and file existing patient charts, “spot check” charts for data completeness and signatures.
• Data entry into proprietary database and data entry into hospital data systems (patient registration) as directed.
• Audit data entry and generate reports as directed.
• Maintain office equipment and maintain office supplies, (order as appropriate)
• Provide Administrative Assistance to Providers, Site Manager and staff as needed.
• Comply with all HIPAA and JCAHO regulations.

Credentials

• Education or Equivalent Experience: H.S. Diploma/GED (Required)
• Education Specialization: Equivalent Experience: And 2+ years Medical office experience, or 2 years of customer service experience.
• Bachelor of Arts or ScienceEducation Specialization: Equivalent Experience: 3+ years Relevant work experience with progressive responsibilities in position(s) held with demonstrated leadership and management skills
• Experience in healthcare / Patient Access preferred