Patient Access Clerical Assistant – Pain Management

About the Role

Join Cleveland Clinic’s Hillcrest Hospital, where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Hillcrest Hospital’s Pain Management Center provides comprehensive, coordinated care to patients with short-term or acute pain caused by an injury or surgery, as well as long-term or chronic pain, which may not have an easily identifiable cause.

This role works PRN (as needed) on variable shifts.

Responsibilities

• Accurately identify patient type and select the appropriate registration category.
• Confirm and enter correct physician and service details.
• Enter insurance, demographic, and other patient information into the registration system.
• Obtain required patient signatures and make copies of insurance cards.
• Screen for medical necessity and complete Medicare Secondary Payer Questionnaire (MSPQ) as needed.
• Schedule patient appointments and gather relevant history per physician request.
• Communicate necessary information to physician offices and other facilities.
• Accurately input patient orders and maintain timely data entry; ensure computer and fax equipment are functioning properly.
• Prepare and organize medical record forms and assemble admission/discharge charts.
• Transcribe physician orders, file patient data, and maintain departmental logs.
• Inventory, order, and store clerical supplies as directed.
• Notify patients of lab results per RN instructions; refer symptom concerns to nursing or medical staff.

Requirements

• High school diploma or GED.
• One year of customer service experience dealing with the public on the phone or in person.
• Ability to work effectively in the complex environment of a large health system with multiple constituencies.

Preferred Qualifications

• College degree or business school education.
• One year of patient financial services background (registration, billing, medical office, customer service, follow-up, or collections).
• Basic PC software application knowledge and ability to use multiple data systems.
• Knowledge of billing and insurance.
• Epic system experience.

Physical Requirements

• Position is primarily seated at a desk using telephone, keyboard, and PC.
• Must stand/walk/bend to retrieve documents from printer, file, and use copier.
• May be required to lift.
• May be required to escort patients to location of care using wheelchair transport.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

Pay

The pay range for new hires is $15.75 to $21.65 per hour. A successful candidate’s actual compensation will be determined based on work history, experience, skill set, and education. The pay range does not include applicable pay practices such as shift differentials or overtime, nor does it include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).