Patient Access Associate Specialist - Part time

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Key info: - Company description: Ensemble is a leading provider... etc. Could be "About the role" or "About the company". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" maybe describing the opportunity. - The posting includes "The Opportunity: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $17.00 - $18.15/hr based on experience This Part time position is an onsite role, and candidates must be able to work on-site at Adena - Pike Medical Center, Waverly, OH" - Then repeated "The Opportunity: We are searching for the next Patient Access Specialist champion." This is description of role. - Then "Job Responsibilities:" with a long list. - Then "Experience We Love:" bullet list: 1+ years of customer service experience; Must be inquisitive and demonstrate openness to innovation including AI... - Then "Minimum Education: High School Diploma/GED" - "Required Certifications: CRCR Required within 6 months of hire (Company Paid)" - Then "Join An Award-winning Company" with list of awards. - Then "Bottom line, we believe in empowering people..." then "A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company." - Then EEO etc which we should remove. - Also "Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States." Might be considered metadata; we can drop or fold into short p. - Also "Applications generated from outside the United States will not be considered." etc. Remove. - Also "If you require accommodation..." remove. - Also "This posting addresses state specific requirements to provide pay transparency." etc. Remove. - Also "Employment Disclaimers – Ensemble" incomplete; remove. We need to preserve all substantive information. We need to decide sections: - About the role: could include description of Ensemble and the opportunity (mission, purpose, O.N.E Purpose maybe). Could combine company description and the opportunity. - Responsibilities: list from "Job Responsibilities:" bullet points. - Requirements: could include Experience We Love, Minimum Education, Required Certifications. - Qualifications: maybe same as Requirements? But we can separate: Requirements (experience, education, certifications) and Qualifications (maybe skills like customer service, openness to innovation). But we can combine. - Skills: maybe list skills like customer service, inquisitive, openness to innovation, AI, etc. - Benefits: from "Associate Benefits – We offer a comprehensive benefits package..." plus earlier mention of Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement. Also mention of awards? Not benefits. - Pay: we have pay range $17.00 - $18.15/hr based on experience. Also mention part-time, onsite at location. - Schedule: we have part-time, onsite role. Could be schedule: Part-time, onsite. We must not create sections with filler like "not specified". So only include if we have concrete info. Let's extract specifics: About the role / company: - Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. That's substantive. Opportunity details: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $17.00 - $18.15/hr based on experience This Part time position is an onsite role, and candidates must be able to work on-site at Adena - Pike Medical Center, Waverly, OH We could incorporate pay and schedule later. Responsibilities: list each duty. Let's extract responsibilities bullet points: - Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. - Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. - They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion. - Patient Access staff will be held accountable for point of service goals as assigned. - Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. - Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. - The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. - Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. - Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. - Responsible for distribution and documentation of other designated forms and pamphlets. That's the responsibilities. Experience We Love: - 1+ years of customer service experience - Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. Minimum Education: High School Diploma/GED Required Certifications: CRCR Required within 6 months of hire (Company Paid) We could also include "Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement" as benefits. Awards: list of awards maybe not needed but could be part of About the role or separate section? Not required headings but could be included in About the role paragraph. Benefits: Associate Benefits – comprehensive benefits package including healthcare, time off, retirement, well-being programs. Also Bonus Incentives, Paid Certifications, Tuition Reimbursement, Career Advancement. Also mention of recognition programs (quarterly and annual incentive programs). Also mention of professional development: each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Pay: $17.00 - $18.15/hr based on experience. Schedule: Part time, onsite at Adena - Pike Medical Center, Waverly, OH. We should not repeat job title as heading. We need to output only HTML fragment. Let's structure:

About the role

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Responsibilities

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
• Patient Access staff will be held accountable for point of service goals as assigned.
• Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.
• Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
• The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness’s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
• Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
• Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate.
• Responsible for distribution and documentation of other designated forms and pamphlets.

Requirements

• 1+ years of customer service experience
• Must be inquisitive and demonstrate openness to innovation