Patient Access Associate Specialist - Part-time

About Ensemble

Ensemble is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end‑to‑end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy and believes that every human touch should be meaningful.

The Opportunity

This entry‑level, part‑time position is based onsite at HSHS – St. Nicholas Hospital in Sheboygan, WI. The role offers bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and clear career‑advancement pathways.

Compensation: $17.00 – $18.15 per hour, based on experience.

Responsibilities

• Perform admitting duties for all patients admitted for services, including assigning accurate MRNs, completing medical necessity/compliance checks, and providing proper patient instructions.
• Collect insurance information, receive and process physician orders, and utilize overlay tools while delivering excellent customer service measured by Press Ganey.
• Operate the telephone switchboard, relay incoming, outgoing, and inter‑office calls, and maintain compassionate, policy‑compliant communication.
• Utilize quality‑auditing and reporting systems to correct accounts, conduct audits, and provide statistical data to Patient Access leadership.
• Pre‑register patient accounts, obtain demographic and insurance data, and collect point‑of‑service payments or arrange payment plans.
• Explain and obtain signatures on consent for treatment forms, and distribute patient education documents (e.g., Medicare, Tricare, Observation, MOON, consent forms).
• Review eligibility responses, select appropriate insurance plan codes, and enter benefit data to support clean claim rates.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software for Medicare patients and distribute/document required forms and pamphlets.

Requirements

• At least 1 year of customer‑service experience.
• High school diploma or GED required.
• CRCR certification required within 6 months of hire (company‑paid).
• Inquisitive mindset and openness to innovation, including AI, to improve processes and patient experiences.

Benefits

• Comprehensive health, dental, and vision coverage.
• Retirement savings options.
• Paid time off and flexible leave.
• Well‑being programs supporting physical, emotional, and financial health.
• Tuition reimbursement and professional certification support.
• Quarterly and annual incentive programs recognizing exceptional performance.
• Culture focused on collaboration, growth, and innovation.

Schedule

Part‑time, onsite schedule at St. Nicholas Hospital in Sheboygan, WI.