Patient Access Associate Specialist
Ensemble Health Partners · Norwalk, CT · 2 days ago
Healthcare$17–$18.65/hrFull-time
The Opportunity
This position pays between $17.00 - $18.65/hr based on experience
This position is an onsite role and candidates must be able to work on-site
Job Responsibilities
- Performing admitting duties for all patients admitted for services at the hospital
- Completing medical necessity / compliance checks
- Providing proper patient instructions
- Collecting insurance information
- Receiving and processing physician orders
- Utilizing a overlay tool while providing excellent customer service
- Operating the telephone switchboard to relay incoming, out-going and inter-office calls
- Conducting audits of accounts and ensuring all forms are completed accurately
- Pre-registering patient accounts prior to patient visits
- Explaining general consent for treatment forms to the patient/guarantor/legal guardian
- Distributing patient education documents
- Reviewing eligibility responses in insurance verification system
- Screens of medical necessity using the Advanced Beneficiary Notice (ABN) software
- Distribution and documentation of other designated forms and pamphlets
Experience
- 1+ years of customer service experience
- Must be inquisitive and demonstrate openness to innovation including AI
Required Education
- A High School Diploma/GED
Required Certification
- CRCR
Qualifications
- Highly inquisitive and open to new ideas
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite
Benefits
- Comprehensive benefits package
- Professional certifications
- Tuition reimbursement
- Career advancement opportunities
Pay & Schedule
- Payscale range: $17.00 - $18.65/hr based on experience
- Onsite role
Skills
- Excellent customer service skills
- Medical terminology knowledge
- Knowledge of insurance claims processing
- Ability to multitask and prioritize tasks
Benefits
- Associate Benefits – Comprehensive healthcare, time off, retirement, and well-being programs
- Culture – A supportive and inclusive workplace environment
- Growth – Professional development opportunities and tuition reimbursement
- Recognition – Quarterly and annual incentive programs
Company Information
- Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems
- Recognized as a top performer in the industry
- Equal opportunity employer