Patient Access Associate Specialist

O.N.E Purpose

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

This is an exciting role that is not a desk job, as you'll walk from room to room and push a 10-pound mobile computer station throughout the entire shift. This position pays between $17.00 - $18.15 based on experience and operates on a PRN schedule at Firelands - Regional Medical Center in Sandusky, OH.

Job Responsibilities

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.

• Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.

• Adequately adheres to policies and provides excellent customer service in these interactions with the appropriate level of compassion.

• Works within the policies and processes as they are being performed across the entire organization.

Requirement

• Ability to walk from room to room and push a 10-pound mobile computer station throughout the entire shift.

• Experience: 1+ years of customer service experience.

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Minimum Education

• High School Diploma/GED

Required Certifications

• CRCR

Qualifications

• Minimum of 1 year of customer service experience.

• Inquisitive and open to innovation including AI.

• High School Diploma/GED required.

• CRCR certification required within 9 months of hire (company paid).

Benefits

• Comprehensive benefits package

• Professional certifications

• Tuition reimbursement

• Annual and quarterly incentive programs

• Professional development opportunities

• Flexible work-life balance

• Equal employment opportunity

Pay

This position pays between $17.00 - $18.15 based on experience.

Schedule

This position is on a PRN schedule.