Patient Access Associate Specialist

The Opportunity

This position pays between $17.00 - $18.65/hr based on experience.
This position is an onsite role and candidates must be able to work on-site.

Job Responsibilities

• Performing admitting duties for all patients admitted for services at the hospital.
• Completing medical necessity / compliance checks, providing patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service.
• Operating the telephone switchboard to relay incoming, outgoing, and inter-office calls.
• Screening medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of tests by Medicare and distributing the ABN as appropriate.
• Utilizing quality auditing and reporting systems to ensure accounts are corrected.
• Pre-registering patient accounts prior to patient visits.
• Explaining general consent for treatment forms to the patient/guarantor/legal guardian, obtaining necessary signatures and witnesses names.
• Distributing and documenting other designated forms and pamphlets.

Experience

• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Required Education

• A High School Diploma/GED.

Required Certification

• CRCR
• Required within 6 months of hire (Company Paid).

About the Role

O.N.E Purpose: Customer Obsession, Embracing New Ideas, Striving for Excellence.

Benefits

• Comprehensive Benefits
• Career Advancement
• Associate Benefits – Comprehensive healthcare, time off, retirement, and well-being programs.
• Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Qualifications

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024
• InnovationWork-Life Flexibility
• Equal Employment Opportunity Employer

Skills

• Customer Service
• Medical Necessity Screening
• Insurance Processing
• Telephone Switchboard Operations
• Quality Auditing
• Pre-Registration

Pay

This position pays between $17.00 - $18.65/hr based on experience.

Schedule

This position is an onsite role and candidates must be able to work on-site.