Patient Access Associate Specialist
O.N.E Purpose
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity
This position pays between $18.00- $19.15/hr. based on experience.
This position is onsite and candidates must be able to work onsite at Covenant - St Joseph Healthcare, Bangor, ME.
Available Shifts: Various Full-Time / Part-Time PRN Varies-day, night & weekend shifts
Job Responsibilities
Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
Adequately adheres to policies and provides excellent customer service in these interactions with the appropriate level of compassion.
Patient Access staff will be held accountable for point of service goals as assigned.
Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities.
Counsels on medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of tests by Medicare and distribution of the ABN as appropriate.
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of tests by Medicare and distribution of the ABN as appropriate.
Responsible for distribution and documentation of other designated forms and pamphlets.
Experience We Love
1+ years of customer service experience
Minimum Education
High School Diploma/GED Required
Required Certifications
RCCR Required within 6 months of hire (Company Paid)
Benefits
Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Professional certification relevant to their field and can obtain tuition reimbursement.
Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Innovation
We invest in your professional development.
Work-Life Flexibility
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Equal Employment Opportunity
Ensemble is an equal employment opportunity employer.
Disclaimers
Employment Disclaimers – Ensemble