Patient Access Associate Director

About the Department

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight. We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our ‘test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results. We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth.

Responsibilities

• Support the development of patient solution strategies that maximize access to therapies.
• Support best-in-class solutions while driving budget and program efficiencies.
• Function as support to the lead and maintain a high level of collaboration and integration with all relative field teams (Sales, Field Reimbursement Managers, and Market Access), Brand Marketing, Training, Market Access & Public Affairs, Trade, Legal, Compliance, Finance, HEOR, and Market Research.
• Support all current and future launch products, including the development of the post-script optimal patient journey and support of Patient Support HUB suppliers.
• Manage existing patient support programs and partner with analytics teams to develop performance dashboards and interpret operational data for assessing market access trends, hub program utilization, and performance against defined KPIs.
• Enhance the customer experience via market research to assess program performance, including current and competitive offerings.
• Function as subject matter expert on patient support solutions and collaborate cross-functionally to design and implement programs that compliantly support the company’s patient support objectives for inline and launching brands.
• Implement standardized auditing and active call monitoring; support the development and maintenance of SOPs and business rules related to all US patient support.
• Maintain program SOPs, exceptions processes, workflows, scripting, training, and reports; manage external partner performance against contractual arrangements, SOPs, KPIs, and budget.
• Ensure adherence to all compliance and regulatory requirements.
• Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics; negotiate and execute contracts/SOWs in partnership with Senior Director and procurement.
• Maintain trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes.
• Work closely with Sales, Marketing & Market Access teams to ensure the design and execution of high-impact program strategies that support patients.
• Support development of communication and engagement strategies between field sales, marketing, and reimbursement support partners to ensure awareness and escalation of reported issues and customer concerns.
• Engage with healthcare professionals to address concerns and drive ongoing and appropriate patient support experiences.
• Develop and present compelling plans and recommendations for management endorsement.
• Monitor and assess program effectiveness, implementing data-driven improvements to improve program offerings.
• Support the annual brand planning process with data-driven insights and execute ongoing analyses of the market in terms of coverage and reimbursement issues impacting products, existing and emerging payer policies, competitive reimbursement landscape, trends, pricing, contracting strategies, and potential barriers to provider and patient access.
• Attend key customer meetings to proactively remain up-to-date on changes and related needs for patient support.
• Develop recommendations and lead team to implement program changes to ensure ongoing compliance, industry competitiveness, and operational excellence.
• Collaborate with internal and external stakeholders in the development of Patient Solutions technology.

Relationships

Reports to the Senior Director/Director. Key internal relationships include brand marketing, market access, Enterprise Insights, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include patient/caregiver consultants, key opinion leaders (KOLs), professional organizations, customers, and patient support service providers and organizations.

Qualifications

• Bachelor’s degree or equivalent required; MBA preferred.
• 8+ years of progressive brand management/marketing and/or sales/operations experience required.
• 3+ years of experience with patient support hubs, specialty pharmacies, and/or healthcare institutions required.
• Agency/vendor management experience required.
• Ability to collaborate on cross-functional teams required.
• Anticipates problems and roadblocks to avoid crisis management.
• Proven track record of developing accurate short- and long-term business plans, results, and follow-up.
• Solid understanding of the pharmaceutical marketplace including legal, medical, regulatory, and clinical processes.
• Ensures timely execution and follow-up; meets deadlines.
• Intermediate proficiency in Windows, MS Word, PowerPoint, and Excel required.

Physical Requirements

10–20% overnight travel required.

Pay

The base compensation range for this position is $152,700 to $267,300. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and/or company vehicles depending on the position’s level or other company factors.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and disability insurance.
• 401(k) savings plan and flexible spending accounts.
• Employee assistance program and tuition reimbursement program.
• Voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance, and auto/home insurance.
• Time off pursuant to sick time policy, flexible vacation policy, and parental leave policy.