Patient Access Associate

About the role

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Responsibilities

• Acts as a liaison between CHCWM and referring provider offices and their staff regarding referrals and new patient appointments.
• Manage provider schedules to facilitate the scheduling of new patients in a timely fashion with the appropriate sub-specialty providers.
• Complete patient entry process by verifying demographic and insurance information and obtaining medical records.
• Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Collaborate with other care team members and anticipate their needs to ensure coordinated patient care.
• Utilize and maintain patient electronic medical record.
• Assist with ongoing quality improvement to provide efficient, cost-effective care.
• Engage in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
• All other duties as assigned.

Education

Required: High School Diploma or equivalent; required to successfully complete orientation program.

Desired/Required Qualifications

• Preferred: one year experience in an outpatient physician practice or healthcare setting.