Patient Access Associate

About the role

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Responsibilities

• Completes The Scheduling Function, Registration, Messaging, And/or Admissions Process
• Greets patients, guests and family members.
• Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.
• Analyzes current patient information to determine if an account already exists so as not to duplicate records.
• Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy.
• Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized.
• Activates scheduled accounts that have been set-up for the patient according to the registration policy.
• Resolves work queue errors in an accurate and timely fashion.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate:
• Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system.
• Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application.
• Scans ID’s, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy.
• Performs insurance verification tasks, including: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe.
• Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate.
• Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account.
• Completes financial analysis of each case and informs patient of financial responsibility: Identifies patient copayment and reminds patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service.
• Tries to collect payment at point of service for both copayments and residual payments.
• Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed.
• Maximizes point-of-service collection, meeting established registration collection goals.
• Provides excellent customer service to all patients, guests and family members and internal and external team members/customers:
• Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization.
• Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital.
• Schedules and reschedules appointment for patients as needed.
• Balances cash drawer daily and prepares cash long at the end of the shift when applicable:
• Balances cash drawer daily and accounts for shortages/overages/account posting errors.
• Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review.
• Completes and meets all job related facility specific of LCMC requirements.

Qualifications

• High School Diploma/ GED or appropriate work experience.

Skills

• Strong communication skills.
• Attention to detail.
• Ability to multitask.
• Knowledge of insurance policies and procedures.
• Basic computer skills.

Benefits

LCMC Health offers a comprehensive benefits package designed to support the health and well-being of our employees and their families. This includes:

• Health Insurance
• Retirement Savings Plan
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• Employee Assistance Program
• Wellness Programs

Pay

Compensation for this role is competitive and commensurate with experience. Please refer to the job listing for details.

Schedule

The schedule for this role varies based on department needs and may include days, evenings, weekends, and holidays. Please refer to the job listing for details.

LCMC Health

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

Children’s Hospital

Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do.

EEO Statement

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.