Patient Access Associate

About the role

Inova Alexandria Hospital is looking for a dedicated Patient Access Associate to join the team. This role will be part-time (24 hours per week), day shift. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. At Inova, our 26,000+ team members provide world-class healthcare to the communities we serve, and we support them with best-in-class facilities and professional development opportunities.

Responsibilities

• Works independently to complete assignments without close supervision
• Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes
• Uses a logical process to identify the cause of problems and develop appropriate solutions
• Selects an appropriate method of communication for audiences and adjusts communication style when needed
• Explains insurance benefits and patient liability by using appropriate communication methods/styles
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support
• Interviews patients to secure and document required medical, financial, demographic and insurance information
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner

Requirements

• Education: High School Diploma or GED
• Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience)

Qualifications

• 2 years’ customer service experience or 1 year’ experience in a healthcare setting

Benefits

• Medical, dental and vision coverage
• Robust team member wellness program
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day
• Tuition and Student Loan Assistance: up to $5,250 per year in education assistance and up to $10,000 for student loans
• Mental Health Support: 25 mental health coaching or therapy sessions per person, per year, at no cost (for team members, their spouses/partners, and children)
• Work/Life Balance: paid time off and paid parental leave

Schedule

Part-time (24 hours per week), day shift. Rotating schedule: Week 1) Tuesdays, Thursdays, & Fridays; Week 2) Tuesdays, Wednesdays, & Thursdays.