Patient Access Associate 1 Inova Cares for Families Spanish-English Bilingual

Inova Cares for Families - Annandale is looking for a dedicated Patient Access Associate 1 to join the team on a full-time day shift, Monday through Friday.

Benefits

• Medical, dental, and vision coverage
• Robust team member wellness program
• Retirement: Inova matches the first 5% of eligible contributions starting on your first day
• Tuition and student loan assistance: up to $5,250 per year in education assistance and up to $10,000 for student loans
• Mental health support: 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses/partners, and children
• Paid time off and paid parental leave

Responsibilities

• Works independently to complete assignments without close supervision
• Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes
• Uses a logical process to identify the cause of problems and develop appropriate solutions
• Selects an appropriate method of communication for audiences and adjusts communication style when needed
• Explains insurance benefits and patient liability using appropriate communication methods/styles
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support
• Interviews patients to secure and document required medical, financial, demographic, and insurance information
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services, including medical assistance programs, loans, and grants
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary
• Communicates scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner

Requirements

• High School Diploma or GED
• 1 year of customer service or 1 year of experience in a medical setting (Associate’s degree in lieu of experience)

Preferred Qualifications

• 2 years of customer service experience or 1 year of experience in a healthcare setting
• Spanish-English bilingual

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality, and patient experience. We support our team members at every step, from best-in-class facilities to professional development opportunities. At Inova, we're constantly striving to shape a more compassionate future for healthcare.