Patient Access Assistant I - Urology Apple Hill - Days

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Collections and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients.
• Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Affords assistance with service recovery.

Qualifications

• Minimum Education: High School Diploma or GED
• Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred
• Work Experience: Less than 1 year 3 - 6 months front desk or physician office experience Required
• Required and Introduction to Medical terminology within 180 days Required
• Required and Insurance and Compliance Training within 1 year Required
• Knowledge, Skills, And Abilities: Excellent communication and interpersonal skills. Knowledge of medical office operations to include reception, billing and insurance and general office skills. Computer skills.