Patient Access Advocate, PT, Nights

About the role

Part-time night shift position at Intuitive Health, partnering with Baptist Health.

Responsibilities

• Greet patients with a smile, answer the phone, enter information into the electronic health record, data base, and perform general clerical duties.
• Perform registration functions, including updating of demographics, insurance verification, collection of point of service payments, and documentation of registration information within an electronic system.
• Confirm account information to ensure clean billing, perform visit closure activities including collecting payment, and any needed follow up activities required.
• Provide the highest level of customer service to patients/family at time of service through registration interactions and wayfinding to patients and/or visitors.
• Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
• Create and maintain patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Ensure all paperwork is filled out correctly.
• Make sure front desk, waiting room area and children’s play are always clean and presentable.
• Avoid conflicts and appropriately request help from a supervisor when needed.
• Manage daily productivity standards.
• Attend Staff meetings and Huddles as required.

Qualifications

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Effective communication skills.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or general education degree (GED).
• A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse background.
• Analytical and problem solving skills.
• Solid work history.