Patient Access Advocate, PRN Nights, Glenmary

Patient Access Advocate

Overnight Hours: 7pm - 7am

• Welcomes and greets all patients in person or over the phone.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is clean and organized.
• Registers patients and updates existing demographic information with a high rate of accuracy.
• Facilitates patient flow by notifying the clinical staff of patients’ arrivals, being aware of delays, and communicating with patients and clinical staff.
• Responds to patients’, prospective patients, and visitors' inquiries in a courteous manner.
• Keeps office supplies adequately stocked and notifies manager of any inventory needs.
• Protects patient confidentiality by making sure Protected Health Information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• This includes not sharing passwords or personal information with coworkers.

General Office Duties

• Communicates directly with patients and families, physicians, and nurses.
• Displays professionalism, tact, respect, and team effort when working with coworkers and the public.
• Informs patients of any existing balance noted in the computer and requests patient be prepared for any payment due at the time of service as per company guidelines.
• Collections copays and payments as necessary, as per company guidelines.
• Attends departmental staff meetings as scheduled.
• Refers patient complaints to appropriate designated personnel as needed.
• Maintains own knowledge/skills and attends appropriate training for role responsibilities.
• Performs other job duties as assigned.

Qualifications

• A minimum of a High School Diploma or GED equivalent is required.
• Possesses the ability to manage difficult patient situations.
• Responds promptly to patient needs.
• Responds to requests for service and assistance.
• Customer/client focus.
• Flexibility.
• Self-motivation.
• Proficiency with general office equipment (phone, fax, copiers, computers), Microsoft Office products (Word, Excel, PowerPoint), telephone etiquette, organization, and time management.
• Completes administrative tasks correctly and on time.
• Supports the organization’s goals and values.