Patient Access Advocate, PRN Nights

About the role

The Patient Access Advocate works part-time nights at Intuitive Health, partnering with MUSC Health. This role requires a minimum of 1 shift per week.

Responsibilities

• Greet patients with a smile, answer the phone, enter information into the electronic health record, and perform general clerical duties.
• Update patient demographics, verify insurance, collect payments, and document registration information.
• Confirm account accuracy to ensure clean billing and perform visit closure activities, including collecting payment and following up as necessary.
• Provide high-level customer service during registration interactions and assist with wayfinding for patients and visitors.
• Assist with clerical duties such as copying, scanning, and faxing documents.
• Create and maintain patient files.
• Answer and screen phone calls, take and direct messages, and provide information to callers.
• Ensure the front desk, waiting room area, and children’s play area are clean and presentable.
• Manage the work environment to maintain a friendly and respectful atmosphere.
• Follow HIPAA policies and procedures and adhere to company policies.

Requirements

• Minimum typing speed of 50 wpm.
• Flexibility.
• Effective communication skills.
• Collaboration skills.
• Patient/client focus.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or equivalent (GED).
• A minimum of 6 months of work experience in a healthcare setting or one year in customer service.
• Basic understanding of insurance.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS).
• Exceptional communication skills and customer service.
• Basic math skills including addition, subtraction, multiplication, and division.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directedly, and handle multiple tasks simultaneously.
• Analytical and problem-solving skills.
• Ability to manage conflict and request assistance from a supervisor when needed.
• Daily focus on meeting productivity standards.
• Attend staff meetings and huddles as required.
• Minimum of 1 year experience in a medical office setting desired.
• Familiarity with health insurance and insurance verification.
• Knowledge and skills regarding general office equipment (telephones, photocopiers, scanners, credit card machine, fax).
• Computer literacy (Word, Excel, Outlook).

Qualifications

• High school diploma or equivalent (GED).
• A minimum of 6 months of work experience in a healthcare setting or one year in customer service.
• Basic understanding of insurance.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS).
• Exceptional communication skills and customer service.
• Basic math skills including addition, subtraction, multiplication, and division.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directedly, and handle multiple tasks simultaneously.
• Analytical and problem-solving skills.
• Ability to manage conflict and request assistance from a supervisor when needed.
• Daily focus on meeting productivity standards.
• Attend staff meetings and huddles as required.
• Minimum of 1 year experience in a medical office setting desired.
• Familiarity with health insurance and insurance verification.
• Knowledge and skills regarding general office equipment (telephones, photocopiers, scanners, credit card machine, fax).
• Computer literacy (Word, Excel, Outlook).