Patient Access Advocate, PRN Days

About the Company

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.

About the Role

PRN role, 7:00 AM – 7:00 PM. Ideal for those seeking to work one shift per week or more.

The Patient Access Advocate is responsible for greeting patients with a smile, answering phones, entering information into the electronic health record and databases, and performing general clerical duties. This role requires maintaining a pleasant, professional demeanor to ensure patients always feel welcome. Multitasking is essential.

Responsibilities

• Perform registration functions, including updating demographics, verifying insurance, collecting point-of-service payments, and documenting registration information in an electronic system.
• Confirm accounts have accurate information to ensure clean billing.
• Perform visit closure activities, including collecting payments and any needed follow-up.
• Provide the highest level of customer service to patients and families during registration and wayfinding.
• Greet patients in a friendly, courteous, and professional manner both in person and over the phone.
• Check patients in and out.
• Verify insurance eligibility and benefits using online systems or by contacting payers directly.
• Collect copayments, coinsurance, and deductibles.
• Assist with clerical duties such as copying, scanning, faxing documents, and maintaining patient files.
• Answer and screen phone calls, directing them to the appropriate individual or taking messages.
• Provide callers with information such as company address, directions, fax numbers, and website details.
• Ensure all paperwork is filled out correctly.
• Maintain a clean and presentable front desk, waiting room, and children’s play area, including housekeeping duties like emptying trash, vacuuming, and mopping.
• Encourage a friendly, respectful, and customer-focused work environment.
• Follow all HIPAA policies and procedures, as well as company policies.

Requirements

• Minimum typing speed of 50 WPM.
• High school diploma or GED.
• A minimum of 6 months of work experience in a healthcare setting or one year of customer service experience.
• Basic knowledge of Microsoft Office (Word, Excel, Outlook).
• Basic understanding of insurance, medical terminology, and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication and customer service skills.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to apply common sense to carry out detailed written or oral instructions and deal with standardized problems.
• Ability to work independently, self-directed, and with individuals from diverse backgrounds.
• Analytical and problem-solving skills, including managing conflict and seeking supervisor assistance when needed.
• Daily focus on attaining productivity standards.
• Familiarity with general office equipment (telephones, photocopiers, scanners, credit card machines, fax).
• Computer literacy (Word, Excel, Outlook).
• Ability to multitask and prioritize multiple demands effectively.
• Solid work history.

Physical Demands

• Standing, walking, use of hands, reaching, sitting, talking, and listening.
• May require lifting up to 10 pounds.
• No special vision requirements.

Work Environment

• Operates in a healthcare setting with potential exposure to contagious illnesses or diseases.
• Routine use of standard office equipment (telephones, computers, photocopiers, calculators, filing cabinets).
• Moderate noise exposure.