Pathways to Sucess Care Coordination and Support (Bilingual Speaking)

About the role

The Pathways to Success Care Coordination and Support program is a structured approach to care coordination that enhances access to critical behavioral, medical, and social services for children with complex behavioral health challenges. This program utilizes the evidence-informed Care Coordination and Support model.

Essential Functions and Responsibilities

• Maintain knowledge of available community resources and help link youth and families to needed supports.
• Schedule, plan, and facilitate Child & Family Team Meetings.
• Facilitate the creation of safety and crisis prevention plans.
• Utilize UCAN’s BHS Care Coordination Model with every individual and family served.
• Effectively apply clinical knowledge to evaluate client situations and needs.
• Engage and develop rapport with a wide range of clients.
• Structure services in accordance with program expectations.
• Maintain consistency and safety throughout service provision.
• Guide decision-making based on clinically appropriate, best practice, and ethical considerations.
• Seek case consultation.

Quality and Accountability

• Follows all applicable regulatory standards, including COA standards, Pathways to Success policies and procedures, and Medicaid procedures.
• Clearly documents actions taken (clinical, supervisory, and administrative) in a timely manner and in a format consistent with requirements.
• Ensures that all data entry is complete, accurate, and updated according to program standards.
• Prepares and distributes reports and correspondence in a timely manner.

Team Building and Agency Networking

• Develops and maintains professional relationships with social service and government agencies and private organizations to enhance service delivery and department image.
• Works effectively with others in a multi-disciplinary setting and actively listens to others.
• Buils strong interpersonal relationships with service delivery and service coordination and follow-up.
• Shares specialized knowledge and resources with team and other UCAN departments.
• Coordinates services with multiple UCAN programs to ensure appropriate services for clients and teamwork between programs.
• Plans for client transitions to other UCAN programs to provide seamless transition for clients and a cooperative team process.

Professionalism and Work Conduct

• Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN and Pathways to Success program.
• Acts in a professional manner at all times and maintains appropriate boundaries with clients.
• Demonstrates accountability for results and keeps commitments to others.
• Reports to work, meetings, training, and job-related activities prepared and as scheduled.
• Responds to clients and their families, UCAN staff, service providers, and other stakeholders in a timely manner and ensures follow-up to adequately address their needs.
• Maintains personal professional development and appropriate knowledge of client needs and problems for which services are sought.
• Remains current on service work theory and practice.
• Performs other related tasks as required or assigned.

Benefits

UCAN offers a comprehensive benefits package including:

• Medical
• Dental
• Vision
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Critical Illness Insurance
• Voluntary Accident Coverage
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Retail Plan (401k)
• Tuition Reimbursement

Equal Opportunity Employer

UCAN is an equal opportunity employer and strongly encourages candidates with lived experience and diverse backgrounds to apply.