Pathways Office Assistant

Responsibilities

• Serve as the primary front desk representative for the Pathways Office.
• Greet students, families, and visitors and provide accurate information regarding advising, registration, and student support services.
• Answer, screen, and route incoming phone calls to appropriate staff members.
• Respond to routine student inquiries in person, by phone, and electronically.
• Affiliate with students with navigating college processes and connecting to campus resources.
• Schedule student Pathway appointments.
• Manage appointment calendars and coordinate meeting logistics.
• Maintain office procedures and support efficient daily operations.
• Process student schedule updates and assist with registration-related administrative tasks.
• Enter, update, and maintain student information in college systems and databases.
• Verify accuracy of records and documentation.
• Affiliate with data tracking, reporting, and record maintenance as assigned.
• Monitor and manage shared departmental email inboxes.
• Respond to routine communications and forward inquiries to appropriate staff members.
• Affiliate with communication campaigns, event registration tracking, and follow-up activities.
• Support outreach efforts related to onboarding, retention and student success initiatives.
• Provide administrative support to the Director of Pathways and Pathways staff.
• Prepare documents, reports, correspondence, and meeting materials.
• Maintain office supplies and coordinate ordering as needed.
• Support special projects and initiatives that contribute to student enrollment, retention, and success.

Qualifications

• Associate's degree required or equivalent combination of education and experiences.
• One year of customer service, administrative support, or office experience.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office and database management systems.
• Ability to manage multiple priorities while maintaining a high level of customer service.

Preferred Qualifications

• Experience working in higher education, student services, or a customer-facing office environment.
• Experience with student information systems, CRM platforms, or scheduling software.
• Knowledge of admissions, advising, registration, or student support processes.

Skills and Competencies

• Demonstrated commitment to providing excellent customer service.
• Ability to maintain confidentiality and handle sensitive student information appropriately.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and collaboratively within a team environment.
• Ability to communicate effectively with diverse student populations and campus stakeholders.
• Commitment to supporting student success and fostering a welcoming, inclusive environment.

Work Schedule

Full-time position with a typical schedule of Monday-Thursday (8am – 5pm) and Friday (8am – 12pm).

Pay

This is a non-exempt position with an estimated annual base starting salary of $16.00-$17.00.

Application

To receive full consideration, submit a resume with cover letter by visiting https://jwcc.aaimtrack.com/jobs/.