Pathology Operations Director

About the role

The Director of Laboratory Services is responsible for the day-to-day functions of the assigned locations. This leader directs regulatory compliance, ensures adherence to FCS policies and procedures, maintains the QA/QM activities of the department, and monitors all testing aspects and address any issues with testing and workflow efficiency and efficacy.

Responsibilities

• Writes, reviews, and ensures compliance with all Laboratory Administration Policies and Procedures
• Manages the contracts of the laboratory departments, including working with the Legal and Procurement departments on negotiation activities
• Leads and monitors the projects of the laboratory to achieve successful implementations within the established timeline
• Performs HR-related duties as needed for direct and indirect reports. This includes but is not limited to annual performance reviews, new employee orientation, and addressing of performance and behavioral issues.
• Financial Management activities, including:
  • With the VP of Laboratory Services, establish annual capital and operational budgets for the Central Laboratory
  • Review and address monthly budget variance reports
  • Work with the Facilities Department to address any building-related issues
• Effectively manage relationships with the vendors of products used in the Laboratory
• Lead/Participate in Service Recovery activities as needed
• Provide effective communication via all modes needed to lab staff, practice staff and clinicians, and others as needed
• Maintain and ensure the confidentiality of all patient and employee information at all times

Requirements

• Education/Certifications & Licenses: Bachelor’s degree in Laboratory Science, Chemistry, Biology, or related field. A Master’s Degree is preferred. Licensed as Clinical Laboratory Supervisor by Florida Department of Health
• Experience: Minimum of ten (10) years of experience in laboratory medicine. At least five (5) years of supervisory experience demonstrating progressive responsibilities

Core Competencies, Knowledge/Skills/Abilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
• Leadership and Mentoring: Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.
• Human Resources Management: Effectively hire, coach and support staff develop, as applicable, as well as manage resources, performance and employee relations, and supervise within established policies, procedures and legislation.
• Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required.