DirectJobHub
Jobs · Information Technology · South Carolina

Patching Engineer, Home Office Tech II

TEKsystems · Fort Mill, SC · 1 wk ago
On-siteInformation Technology$35–$45/hrFull-time

About the role

This team is seeking a Engineer, Home Office Tech II to develop and maintain our Advisor Affiliate end-user computing platforms. The qualified candidate will be responsible for planning, configuring, testing, deploying, reporting on, and supporting corporate physical and virtual images (Mac and Windows OS), proprietary and third-party application packages, application and OS update/patch management (Mac and Windows OS), and physical and virtual configuration management solutions (SCCM, Intune, JAMF), virtual technologies (Citrix, VMware, etc.), and Print Management.

Responsibilities

  • Evaluate existing and new technologies, create innovations and efficiencies in imaging, cloud technology, configuration management, and mentoring junior engineers.
  • Engage with end users to ensure that configurations meet their needs while adhering to standards.
  • Provide engineering expertise for both physical and virtual environments.
  • Create, maintain, and administer standard corporate images, deployment, management, and monitoring capabilities.
  • Packaging, testing, and deploying system and application updates/patches to the end-user environment.
  • Administer both physical and virtual environments comprehensively.
  • Evaluate and test new hardware and software.
  • Provide escalation support, including MFA issues.
  • Plan, design, and implement upgrades and rollouts of physical and virtual hardware, software, and applications through management tools.
  • Develop vision and strategy for the end-user computing environment, including evaluation of emerging technology, software, and hardware road maps to enhance customer efficiency and productivity.
  • Support print management.
  • Lead technical projects and ensure timely delivery within budget.
  • Research and evaluate capabilities and tools to support business initiatives across the organization.
  • Incorporate automation into daily processes to enhance operational efficiency.
  • Adhere to established Change and Problem Management Processes.
  • Serve as the highest level of technical escalation for user-related issues.
  • Mentor junior team members and provide training on systems and solutions.
  • Demonstrate willingness to work nights, weekends, provide On-Call support, and travel as required.
  • Deliver exemplary high-touch customer service skills, problem resolution, and support internal customers.

Qualifications

  • Bachelor’s degree in Computer Science, Business, or a related discipline.
  • Minimum of 10 years of experience in providing technical support for end-user computing within Windows and virtual environments.
  • At least 7 years of experience in an SCCM 2012/2016 Administrator or End User Computing role, coupled with over 4 years of experience in Active Directory and GPO management.
  • A track record of leading initiatives and projects related to desktop engineering or configuration management for 4-5 years, including SCCM upgrades, infrastructure or topology improvements, and Windows OS upgrade rollouts.
  • Experience in application support and OS (Windows/MAC) patch management in medium to large corporate environments with multiple client sites, utilizing tools such as SCCM, Intune, WSUS, and JAMF.
  • Proficiency in application virtualization and delivery through Citrix, VMWare, and similar VDI technologies.

Additional Skills & Qualifications

  • Engage with end users to ensure that configurations meet their needs while adhering to standards.
  • Provide engineering expertise for both physical and virtual environments.
  • Create, maintain, and administer standard corporate images, deployment, management, and monitoring capabilities.
  • Packaging, testing, and deploying system and application updates/patches to the end-user environment.
  • Administer both physical and virtual environments comprehensively.
  • Evaluate and test new hardware and software.
  • Provide escalation support, including MFA issues.
  • Plan, design, and implement upgrades and rollouts of physical and virtual hardware, software, and applications through management tools.
  • Develop vision and strategy for the end-user computing environment, including evaluation of emerging technology, software, and hardware road maps to enhance customer efficiency and productivity.
  • Support print management.
  • Lead technical projects and ensure timely delivery within budget.
  • Research and evaluate capabilities and tools to support business initiatives across the organization.
  • Incorporate automation into daily processes to enhance operational efficiency.
  • Adhere to established Change and Problem Management Processes.
  • Serve as the highest level of technical escalation for user-related issues.
  • Mentor junior team members and provide training on systems and solutions.
  • Demonstrate willingness to work nights, weekends, provide On-Call support, and travel as required.
  • Deliver exemplary high-touch customer service skills, problem resolution, and support internal customers.

Pay and Benefits

The pay range for this position is $35.00 - $45.00/hr.

Requirements

  • Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
  • Benefits are subject to change and may be subject to specific elections, plan, or program terms.
  • If eligible, the benefits available for this temporary role may include the following:
    • Medical, dental & vision
    • Critical Illness, Accident, and Hospital
    • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
    • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    • Short and long-term disability
    • Health Spending Account (HSA)
    • Transportation benefits
    • Employee Assistance Program
    • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.

Similar jobs