Patch & Security Update Operations Engineer

About the role

Patch & Security Update Operations Engineer provides patch implementation, management and maintenance services to ensure secure management of assets, access, and operations supporting the Department of State’s global mission to deliver IT services enterprise-wide.

Responsibilities

• Provide oversight and periodic review of the patch management process.
• Deploy and manage all CA patch/security update operations.
• Perform patch and security update deployment testing and maintain the customer patch File Transfer Protocol (FTP) site.
• Monitor, report, and remediate all deployment failures within 24 hours.
• Monitor and report patch and security update compliance for all customer systems weekly.
• Ensure anti-virus tools comply for all devices and monitor, alert, and troubleshoot non-compliance incidents.
• Comply with DoS rules and regulations governing patch and security update operations.
• Develop and maintain Patch & Security administration SOPs for customer IT service delivery processes aligned with the Information Technology Infrastructure Library (ITIL) framework and DoS standards.
• Update SOPs to reflect modernization initiatives and emerging technologies.

Requirements

• 5+ years of relevant experience.
• Bachelor’s degree in IT or a related field.
• Microsoft Certified: Endpoint Administrator Associate.
• Active Secret Security Clearance.

Preferred Qualifications

• CompTIA Security+ certification.
• ITIL 4 Foundation Certification.

Physical Requirements

• Sitting for long periods.
• Standing for long periods.
• Ability to move throughout an office and between several buildings.
• Stoop, kneel, crouch, or crawl as required.
• Repeatedly lift and carry weight up to 40 pounds.
• Travel by land or air transportation up to 10%.

About Empower AI

Empower AI delivers AI solutions tailored for government agencies, enabling federal leaders to enhance workforce potential and drive meaningful transformation. With three decades of experience in Health, Defense, and Civilian missions, Empower AI’s proven platform provides a practical, sustainable path for clients to achieve transformation using their existing resources. The company is headquartered in Reston, Va., and is recognized as a 2024 Military Friendly Employer for its commitment to hiring and supporting active-duty and veteran employees.