Engineer - Patch Management

About the Role

The primary responsibility of the Engineer – IT Patch Management is to deploy Windows OS patches and maintain server and/or workstation health across an enterprise environment. All duties are performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Responsibilities

• Administer and specialize in Microsoft System Center Configuration Manager (SCCM) to ensure large enterprise network patch management, distribution, and compliance functions are met.
• Ensure device patching is planned, tested thoroughly, and deployed with minimal service disruption while meeting Corporate IT and Cyber Security standards.
• Troubleshoot and resolve SCCM client health issues that prevent patches from automatically installing.
• Monitor workstation patch compliance and manually install patches to meet Corporate IT standards.
• Monitor server patch compliance and manually intervene to install patches during scheduled server maintenance windows.
• Develop advanced scripts using PowerShell, Batch, or VBScript for both Windows 7 and Windows 10 to automate software removal or mitigate identified vulnerabilities.
• Create application packages and deployments in SCCM.
• Thoroughly test application packages and deployments before making them available.
• Troubleshoot SCCM deployment issues of application packages and engage with Desk Side Support team as needed.
• Manage the configuration of complex maintenance windows to ensure minimal downtime to shared services and applications.
• Collaborate with the Vulnerability Management team to perform scans and accurately report on patch compliance.
• Generate management reporting on patch compliance and SCCM client health by device type.
• Develop, test, install, configure, and troubleshoot computer hardware and software.
• Translate business requirements into technical specifications; collaborate with the IT Architecture team to design holistic IT solutions.
• Apply technical knowledge to solve a variety of technological challenges.
• Work with interdisciplinary teams to ensure secure, reliable system implementations and upgrades within defined project parameters.
• Adhere to SDLC, project governance, and regulatory (Sarbanes Oxley & Gaming Control) guidelines, policies, and procedures.
• Create and maintain applicable system documentation.
• Cross-train and share both business and technology-related knowledge with other IT Engineers.
• Work cross-functionally with IT peers and business partners.
• Safety is an essential function of this job.
• Consistent and regular attendance, including on-call availability on a rotational basis, is required.
• Perform other related duties as assigned.

Requirements

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor’s degree in a relevant discipline or equivalent work experience.
• Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license required by law or policy.
• 3 years of experience in Information Technology.
• 3 years of experience in system administration, including knowledge of the Windows registry, interaction of drivers within the OS, group policy processing, and unattended (silent) installs of Windows operating systems.
• 3 years of experience in SCCM to deploy Windows OS patches.
• Experience with Flexera Admin Studio, Install Shield, or other Enterprise Packaging Software.
• Strong analytical and problem-solving skills.
• Working knowledge of key ITIL processes: Continuous Improvement, Change, Incident, Problem, Release, and Service Request Management.
• Ability to work in both a team environment and independently.
• Strong interpersonal skills with the ability to communicate effectively with guests and other team members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Preferred Qualifications

• Microsoft Certified Solutions Expert (MCSE).
• Microsoft Certified Technology Specialist (MCTS).
• CompTIA Security+.
• ISC2 Certified Information Systems Security Professional (CISSP).

Physical Requirements

• Must be able to lift or carry 20 pounds, unassisted, in the performance of specific tasks.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as CRT, noise, dust, and cigarette smoke.