Pat Access Rep Ld

About the Role

We're looking for a Patient Access Lead who thrives in a fast-paced healthcare environment and enjoys supporting both patients and team members. In this role, you'll act as a go-to resource for Patient Access Representatives, helping ensure smooth daily operations, accurate patient registration, and a positive experience for patients and families. If you're someone who enjoys leading, problem-solving, and improving processes while making a real impact on patient care, this role is for you.

What You'll Do

• Team Support & Operations: Coordinate daily staffing and scheduling to ensure smooth department coverage; adjust assignments in real time based on business needs; communicate updates and staffing changes with the team; step in to support front-line operations when needed
• Process Improvement & Leadership: Support leadership with data tracking, reporting, and process improvements; lead or contribute to meetings and development initiatives; identify training needs and partner with leadership to improve workflows
• Patient & Family Experience: Welcome and assist patients and families with professionalism and care; guide patients through registration and answer questions; ensure a seamless, supportive experience from arrival to check-in
• Registration & Accuracy: Collect and enter accurate patient demographic and insurance information; verify details to prevent billing or registration errors; maintain compliance with HIPAA and confidentiality standards
• Training & Development: Support onboarding and training of new team members; help maintain up-to-date training materials and competency standards; serve as a mentor/preceptor for team members

What You Bring

• Education: High School Diploma or equivalent (required); Associate's or Bachelor's degree (preferred)
• Experience: 2–3+ years in Patient Access or healthcare setting (required); Experience with Epic or similar EHR systems (preferred)
• Key Skills & Strengths: Strong organizational and multitasking skills; ability to lead, coach, and support a team; excellent communication and problem-solving abilities; customer-focused mindset with empathy and professionalism; experience handling conflict and using de-escalation techniques; high attention to detail and data accuracy

Work Expectations

• Flexibility to work weekends, holidays, and on-call shifts
• Various shifts/locations within the region
• Willingness to travel between sites as needed

Why You'll Love This Role

• Make a direct impact on patient experiences
• Grow your leadership and operational skills
• Work in a collaborative, supportive environment
• Be part of a team focused on continuous improvement and care excellence

This role may include additional responsibilities or projects as needed.