Pat Access Rep Ld

About the Role

We’re looking for a Patient Access Lead who thrives in a fast-paced healthcare environment and enjoys supporting both patients and team members. In this role, you’ll act as a go-to resource for Patient Access Representatives, helping ensure smooth daily operations, accurate patient registration, and a positive experience for patients and families. If you’re someone who enjoys leading, problem-solving, and improving processes while making a real impact on patient care, this role is for you.

Responsibilities

• Team Support & Operations: Coordinate daily staffing and scheduling to ensure smooth department coverage; adjust assignments in real time based on business needs; communicate updates and staffing changes with the team; step in to support front-line operations when needed.
• Process Improvement & Leadership: Support leadership with data tracking, reporting, and process improvements; lead or contribute to meetings and development initiatives; identify training needs and partner with leadership to improve workflows.
• Patient & Family Experience: Welcome and assist patients and families with professionalism and care; guide patients through registration and answer questions; ensure a seamless, supportive experience from arrival to check-in.
• Registration & Accuracy: Collect and enter accurate patient demographic and insurance information; verify details to prevent billing or registration errors; maintain compliance with HIPAA and confidentiality standards.
• Training & Development: Support onboarding and training of new team members; help maintain up-to-date training materials and competency standards; serve as a mentor/preceptor for team members.

Requirements

• High School Diploma or equivalent (required)
• Associate’s or Bachelor’s degree (preferred)
• 2–3+ years in Patient Access or healthcare setting (required)
• Experience with Epic or similar EHR systems (preferred)

Qualifications

• Strong organizational and multitasking skills
• Ability to lead, coach, and support a team
• Excellent communication and problem-solving abilities
• Customer-focused mindset with empathy and professionalism
• Experience handling conflict and using de-escalation techniques
• High attention to detail and data accuracy

Schedule

• Weekends
• Holidays
• On-call shifts
• Various shifts/locations within the region
• Willingness to travel between sites as needed

Why You’ll Love This Role

• Make a direct impact on patient experiences
• Grow your leadership and operational skills
• Work in a collaborative, supportive environment
• Be part of a team focused on continuous improvement and care excellence