Passenger Service Team Captain
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content.
We need to parse the posting.
Company Horizon Air, The Team description: "Our airport teams work together..." That's about the role? Could be "About the role" or "About the team". We'll treat as "About the role" maybe.
Role Summary: As a working leader of the Passenger Service group, the Team Captain will assume responsibility... That's role summary.
Key Duties: list of duties.
Additional Details: tattoo policy.
Required Job-Specific Experience, Education & Skills: list.
Preferred: list.
Job-Specific Leadership Expectations: values.
Starting Rate: USD $22.10/Hr.
Total Rewards: list of benefits.
Airport SIDA Badge Requirements: note.
Regulatory Information: EEO etc - we must remove boilerplate EEO/equal-opportunity etc. So drop that.
Government Contractor & DOT Regulations: also boilerplate? It's about drug testing; maybe considered boilerplate but it's specific regulatory info. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This includes legal? The DOT regulations might be considered legal boilerplate; but it's specific to safety-sensitive position. Might be considered boilerplate; but we need to decide. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. It didn't explicitly say remove all legal, but "legal" is mentioned. So likely we should remove the DOT regulations section as legal boilerplate. Also "Apply by..." and "Employment Type" etc are metadata; we should fold minor metadata into short p or drop it. So we can include a short p for Apply deadline and Employment Type maybe.
We must not repeat job title as heading. The job title is not given explicitly but we can ignore.
We need to preserve all substantive information; do not invent or summarize away detail.
We need to use for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We must not create sections like Pay/Schedule/Benefits unless posting actually states them. Pay is stated: Starting Rate USD $22.10/Hr. So we can have a Pay section.
Schedule: posting mentions ability to work a variety of schedules to include nights, weekends and holidays. That's schedule info. So we can have Schedule section.
Benefits: Total Rewards section includes benefits.
We also have About the role (team description). Responsibilities (Key Duties). Requirements (Required Job-Specific Experience, Education & Skills). Qualifications maybe combine with Requirements? Could separate Qualifications (Preferred). Skills maybe separate? But we can combine.
We need to avoid thin sections; prefer few substantive sections. Could combine Requirements and Qualifications into one "Requirements" section with required and preferred subpoints? But we need to follow instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says we can use those headings; not required to use all. So we can choose a subset.
We need to include sections only when posting has real, specific content for it.
Thus we can have:
About the role
with paragraph about team.
Responsibilities
with ul of key duties.
Requirements
with ul of required experience/education/skills.
Preferred Qualifications
maybe as Qualifications
with ul of preferred.
Skills
maybe not needed if covered.
Pay
with p stating rate.
Schedule
with p about ability to work variety of schedules.
Benefits
with ul of total rewards.
We also have Additional Details tattoo policy - could be part of Requirements? It's a policy; maybe include as a separate section? Could be under Requirements as a bullet? But it's not experience/education; it's a policy. Could be its own section like "Additional Details" but not in allowed headings list. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "Additional Details". So we need to fold tattoo policy into one of those sections, maybe Requirements or Qualifications. Probably Requirements as it's a condition.
Also Airport SIDA Badge Requirements - could be under Requirements as well.
We must not include boilerplate like EEO, DOT regulations, apply deadline maybe minor metadata; we can include a short p for apply deadline and employment type maybe under a small paragraph after sections? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short or drop it." So we can include a short p at the end for Apply by and Employment Type.
We must not repeat job title as heading.
We must output only HTML fragment.
Let's craft.
First, About the role: combine "Company Horizon Air The Team Our airport teams work together..." plus Role Summary? Actually Role Summary is separate but could be part of About the role. We'll include both in paragraph(s). Use
for prose.
Responsibilities: Key Duties list.
Requirements: list of required experience, education, skills, plus tattoo policy, SIDA badge requirement.
Qualifications: preferred.
Pay: Starting Rate.
Schedule: ability to work variety of schedules.
Benefits: Total Rewards list.
Now ensure we don't include filler like "commensurate with experience". Not present.
Let's extract details.
About the role paragraph:
"Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary As a working leader of the Passenger Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Passenger Service Agents."
We can combine into one or two paragraphs.
Responsibilities (Key Duties):
- Leads the Passenger Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
- Ensures that the Passenger Service Agents follow proper procedures.
- Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
- Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
- The Team Captain will also perform Passenger Service Agent duties.
Requirements (Required Job-Specific Experience, Education & Skills):
- Minimum of 6 months of customer service or airline operations experience.
- Ability to lead, direct and motivate teams for optimum performance.
- Strong active listening and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a variety of schedules to include nights, weekends and holidays.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
- Tattoo policy: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).
- Airport SIDA Badge Requirements: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Qualifications (Preferred):
- Minimum of 1 year of customer service or community service experience.
- Previous leadership experience.
- Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Pay:
- Starting Rate USD $22.10/Hr.
Schedule:
- Ability to work a variety of schedules to include nights, weekends and holidays. (already in requirements but we can still note.)
But we might duplicate schedule; we could keep schedule section just referencing ability to work varied schedule.
Benefits (Total Rewards):
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Annual bonus plans
- Generous holiday and paid time off
- For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
We should not include "For more information..." as it's a link instruction; maybe keep as part of benefits paragraph.
Now we need to output HTML.
We'll wrap sections in maybe not required; just output headings and content.
We must not include or .
Let's produce:
About the role
Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary As a working leader of the Passenger Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Passenger Service Agents.
Responsibilities
- Leads the Passenger Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
- Ensures that the Passenger Service Agents follow proper procedures.
- Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
- Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
- The Team Captain will also perform Passenger Service Agent duties.
Requirements
- Minimum of 6 months of customer service or airline operations experience.
- Ability to lead, direct and motivate teams for optimum performance.
- Strong active listening and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a variety of schedules to include nights, weekends and holidays.
- for any list of duties/requirements/benefits, and
for prose. We must not create sections like Pay/Schedule/Benefits unless posting actually states them. Pay is stated: Starting Rate USD $22.10/Hr. So we can have a Pay section. Schedule: posting mentions ability to work a variety of schedules to include nights, weekends and holidays. That's schedule info. So we can have Schedule section. Benefits: Total Rewards section includes benefits. We also have About the role (team description). Responsibilities (Key Duties). Requirements (Required Job-Specific Experience, Education & Skills). Qualifications maybe combine with Requirements? Could separate Qualifications (Preferred). Skills maybe separate? But we can combine. We need to avoid thin sections; prefer few substantive sections. Could combine Requirements and Qualifications into one "Requirements" section with required and preferred subpoints? But we need to follow instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says we can use those headings; not required to use all. So we can choose a subset. We need to include sections only when posting has real, specific content for it. Thus we can have:
About the role
with paragraph about team.Responsibilities
with ul of key duties.Requirements
with ul of required experience/education/skills.Preferred Qualifications
maybe asQualifications
with ul of preferred.Skills
maybe not needed if covered.Pay
with p stating rate.Schedule
with p about ability to work variety of schedules.Benefits
with ul of total rewards. We also have Additional Details tattoo policy - could be part of Requirements? It's a policy; maybe include as a separate section? Could be under Requirements as a bullet? But it's not experience/education; it's a policy. Could be its own section like "Additional Details" but not in allowed headings list. The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "Additional Details". So we need to fold tattoo policy into one of those sections, maybe Requirements or Qualifications. Probably Requirements as it's a condition. Also Airport SIDA Badge Requirements - could be under Requirements as well. We must not include boilerplate like EEO, DOT regulations, apply deadline maybe minor metadata; we can include a short p for apply deadline and employment type maybe under a small paragraph after sections? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a shortor drop it." So we can include a short p at the end for Apply by and Employment Type. We must not repeat job title as heading. We must output only HTML fragment. Let's craft. First, About the role: combine "Company Horizon Air The Team Our airport teams work together..." plus Role Summary? Actually Role Summary is separate but could be part of About the role. We'll include both in paragraph(s). Use
for prose. Responsibilities: Key Duties list. Requirements: list of required experience, education, skills, plus tattoo policy, SIDA badge requirement. Qualifications: preferred. Pay: Starting Rate. Schedule: ability to work variety of schedules. Benefits: Total Rewards list. Now ensure we don't include filler like "commensurate with experience". Not present. Let's extract details. About the role paragraph: "Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary As a working leader of the Passenger Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Passenger Service Agents." We can combine into one or two paragraphs. Responsibilities (Key Duties): - Leads the Passenger Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines. - Ensures that the Passenger Service Agents follow proper procedures. - Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis. - Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints. - The Team Captain will also perform Passenger Service Agent duties. Requirements (Required Job-Specific Experience, Education & Skills): - Minimum of 6 months of customer service or airline operations experience. - Ability to lead, direct and motivate teams for optimum performance. - Strong active listening and verbal communication skills. - Ability to juggle multiple tasks in a fast-paced environment. - Typing speed of at least 25 WPM. - Ability to consistently lift 50 pounds. - Must be able to stand for long periods of time. - Must be able to bend, stoop, squat, reach and grasp. - Ability to perform basic mathematics. - Ability to work a variety of schedules to include nights, weekends and holidays. - Ability to communicate in English. - High school diploma or equivalent. - Minimum age of 18. - Must be authorized to work in the U.S. - Tattoo policy: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed). - Airport SIDA Badge Requirements: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Qualifications (Preferred): - Minimum of 1 year of customer service or community service experience. - Previous leadership experience. - Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Pay: - Starting Rate USD $22.10/Hr. Schedule: - Ability to work a variety of schedules to include nights, weekends and holidays. (already in requirements but we can still note.) But we might duplicate schedule; we could keep schedule section just referencing ability to work varied schedule. Benefits (Total Rewards): - Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air - Comprehensive well-being programs including medical, dental and vision benefits - Generous 401k match program - Annual bonus plans - Generous holiday and paid time off - For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. We should not include "For more information..." as it's a link instruction; maybe keep as part of benefits paragraph. Now we need to output HTML. We'll wrap sections in maybe not required; just output headings and content. We must not include or . Let's produce:
About the role
Company Horizon Air The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary As a working leader of the Passenger Service group, the Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Passenger Service Agents.
Responsibilities
- Leads the Passenger Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
- Ensures that the Passenger Service Agents follow proper procedures.
- Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
- Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
- The Team Captain will also perform Passenger Service Agent duties.
Requirements
- Minimum of 6 months of customer service or airline operations experience.
- Ability to lead, direct and motivate teams for optimum performance.
- Strong active listening and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a variety of schedules to include nights, weekends and holidays.