Passenger Service Supervisor

About the role

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).

Responsibilities

• Deliver exceptional passenger service by promptly resolving complaints, assisting customers with special needs and unaccompanied minors, and managing check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
• Oversee passenger service operations, including scheduling, performance management, employee accountability, and conducting shift briefings to ensure team readiness.
• Manage operational logistics, such as opening and closing aircraft doors, and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Perform as a mentor to other employees and provide training in accordance with Company and Airline standards.
• Perform other duties as assigned.

Requirements

• Prior Passenger Service/Airline experience required
• Must be 18 years of age or older
• Pass all pre-employment testing including a drug screen, FBI background, and employment history.
• Able to proficiently read, write and speak English
• Available and flexible to work variable shifts including weekends and holidays
• Advanced computer skills

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

• $24.00/hour
• Frontier Airlines Flight Benefits!
• Medical, Dental, and Vision insurance
• Paid Vacation
• 401K Savings Plan
• Employee Assistance Program
• Pet Discount Coverage and Pet Insurance Plan
• Uniform Provided
• $40.00 Monthly Bus/Train Voucher or Free Airport Parking

Schedule

Variable shifts including weekends and holidays.

Pay

$24.00/hour

Benefits

• Medical, Dental, and Vision insurance
• Paid Vacation
• 401K Savings Plan
• Employee Assistance Program
• Pet Discount Coverage and Pet Insurance Plan
• Uniform Provided
• $40.00 Monthly Bus/Train Voucher or Free Airport Parking

Safety, Security, Wellbeing and Compliance

The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Working Conditions

• High, precarious places
• Outside weather conditions
• Moving mechanical parts
• High, hydraulic/pneumatic pressures
• Very loud noise levels
• Fumes or airborne particles and hazardous substances, materials or waste

Physical Requirements

• Standing, walking, sitting
• Using hands to finger, handle or feel objects, tools or controls
• Reaching with arms
• Climbing or balancing
• Talking or hearing
• Lifting and/or moving up to 70lbs