Passenger Service Supervisor

About the role

As a Menzies Aviation Passenger Service Supervisor, you will have primary oversight of the fast-paced airport passenger service environment, providing quality passenger service, ticketing, check-in processing, luggage claim handling, and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).

Responsibilities

• Promptly handle all passenger service complaints with a focus on positive resolution
• Responsible for staff scheduling, leadership development, and employee accountability
• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements, and checking for proper international documentation
• Assist customers with special needs and unaccompanied minors
• When operating jet ways, work at unprotected heights of over 15 feet and be responsible for opening/closing aircraft doors
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
• Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security, and all government statutory requirements
• Attend mandatory training imposed by the Company and Airlines as per job role
• Perform as a mentor to other employees
• Provide training to employees in accordance with Company and Airline standards
• Conduct shift briefings to ensure staff is organized and well informed
• Perform other duties as assigned

Requirements

• Prior Passenger Service/Airline experience required
• Bilingual in English and Spanish
• Must be at least 18 years of age
• Must pass pre-employment drug screen
• Ability to proficiently read, write, and speak English
• Excellent communication skills
• Must have a positive, can-do, upbeat personality
• Able to remain calm under pressure
• Must excel in time management skills and require minimal supervision
• Able to stand for long periods of time at the ticket counter and gate check-in areas
• Must be comfortable lifting 70lbs
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Prior Customer Service experience strongly preferred
• Advanced Computer Skills Required
• Must have a high school diploma, GED, or six months’ work experience as Passenger Service Agent
• Able to work from 4am to 12:30pm with Sunday and Monday off

Airlines: United Airlines

Skills

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships