Passenger Service Supervisor

About the role

The Passenger Service Supervisor will have primary oversight of the fast-paced airport passenger service environment, providing quality passenger service, ticketing, check-in processing, luggage claim handling, and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport while maintaining a positive attitude.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas (check-in, lobby, gate, baggage) are organized and functional.
• Perform gate area duties including making announcements, checking baggage, and assigning seats.
• Perform other duties as requested.

Safety, Security, Wellbeing, and Compliance

• Take responsibility for the health, safety, and wellbeing of yourself and others in accordance with provided information, training, and workplace safety rules.
• Adhere to the company’s Substance Misuse Policy, which prohibits the misuse of alcohol and drugs and includes regular testing.

Requirements

• Must be 18 years of age or older.
• High School Diploma or GED.
• One (1) year of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Minimum one (1) year of lead or supervisory experience.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Computer skills required for using computer-based systems.
• Proficient in reading, writing, and speaking English with excellent communication skills.
• Positive, can-do, upbeat personality; able to remain calm under pressure.
• Able to stand for long periods at the ticket counter and gate check-in areas.

Diversity

Menzies Aviation is a committed equal opportunity employer and encourages applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment where everyone feels valued and can reach their full potential.