Passenger Service Supervisor
About the Role
The Passenger Service Supervisor will have primary oversight of the fast-paced airport passenger service environment, providing quality passenger service, ticketing, check-in processing, luggage claim handling, and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport while maintaining a positive attitude.
- Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
- Interpret identification labels along with baggage and cargo routing tags.
- Ensure all work areas (check-in, lobby, gate, baggage) are organized and functional.
- Make announcements, check baggage, and assign seats in the gate area.
- Perform other duties as requested.
- Adhere to safety, security, and compliance protocols, including workplace health and safety rules.
Requirements
- Must be 18 years of age or older.
- High School Diploma or GED.
- One (1) year of wheelchair assistance, customer service, hospitality, or airport operations experience.
- Minimum one (1) year of lead or supervisory experience.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Proficiency in computer-based systems for primary job duties.
- Ability to proficiently read, write, and speak English with excellent communication skills.
- Positive, can-do, upbeat personality; able to remain calm under pressure.
- Able to stand for long periods at the ticket counter and gate check-in areas.
About Us
Menzies Aviation has been a critical partner in the global aviation industry since 1833, delivering time-critical logistics services at over 300 locations in 65 countries across 6 continents. At the heart of our business is our people.
We strive to create an inclusive working environment where everyone feels valued and can reach their full potential, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.