Passenger Service Dispatcher

About the role

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Oversee the operation and assure Wheelchair Assistants are directed to the flights in the most efficient manner
• Work as part of the team to assure the proper information is communicated from the clients and passengers to assure timeliness of the agents in arriving for the flights
• Continuous planning and timely communication are essential in assuring an effective operation
• Receive and prepare tickets at the start of the day and process them for the wheelchair crew
• Receive calls from the service crew (wheelchair and client airline crew) throughout the day to track wheelchair location and job status
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing
• Relay work orders, messages, and information to or from work crews using telephones or two-way radios
• Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles
• Responsible for filling in for Wheelchair Assistants as necessary

Qualifications

• High school diploma/GED or equivalent work experience
• Must be at least 18 years old
• Available to work various shifts
• Ability to obtain an Airport Badge is required
• Operations experience is preferred
• Ability to multi-task is required
• Customer service experience preferred
• Experienced in dispatching and/or coordinating transportation routes for groups of people
• Skill in communicating using two-way radio and telephone equipment
• Computer skills, also Microsoft Office, internet, e-mail, etc.
• Excel experience preferred
• Ability to meet attendance schedule with dependability and consistency (flexible to work overtime as required)
• Dispatcher and computer experience preferred
• Ability to work with private information in a confidential and professional manner
• Ability to stand for long periods of time

Appearance Guidelines

• Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.
• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Physical Requirements

• While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees
• The employee is frequently required to sit; reach with hands and arms; stand; walk
• The employee is also frequently required to climb, balance, stoop, kneel, and crouch
• In addition, the employee is required to twist, turn, stretch, and bend on a frequent basis
• The employee must be able to lift and move up to 75 pounds regularly
• The employee must be able to move in a relatively quick manner
• Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus

Pay

$16.00 per hour (+ tips). This role is eligible to earn tips in addition to the posted hourly rate.

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.