Passenger Service Agent Trainer

About the role

This role involves conferring with management to identify training needs for employees to better understand policies, procedures, and regulations. The PAX Trainer will follow programs that instruct employees on serving the needs of the individual airline and the associated servicing requirements of the aircraft in accordance with airline and Menzies Aviation policies and procedures.

Responsibilities

• Formulates teaching outline and determines instructional methods to be utilized
• Coordinates, performs and oversees on-the-job training
• Maintains files and records as necessary
• Tests trainees to evaluate employee comprehension
• Reports on progress of employees during training period
• Performs weekly audits to ensure safety and regulation compliance

Qualifications

• Must have at least 2 years Passenger Service Agent experience
• Must pass pre-employment medical and drug test
• Ability to lift up to 35 lbs
• Good Interpersonal and communicative skills
• Ability to read and interpret documents such as safety rules, operating & maintenance instructions & procedure manual
• Ability to write routine reports and correspondence
• Ability to communicate with a diverse group of employees