Passenger Service Agent - Icelandair (MCO)

About the company

The Inland Group of Companies (IDS and Quantem Aviation Services) is a trusted aviation partner operating at over 50 airports across Canada and the United States, delivering aircraft de-icing, fueling, environmental management, ground handling, and other specialized aviation support services. Safety is the highest priority; every employee has the authority and responsibility to stop work when unsafe conditions exist.

About the role

As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will also provide assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers. Location: Orlando International Airport (MCO), 9597 Benford Rd., Orlando, FL 32827.

Responsibilities

• Meeting and greeting passengers
• Ticketing, gate and jet bridge functions
• Maintain professionalism and alertness at all times
• Ensure all QAS and customer safety standards are met and maintained
• Ensure that all flights that Quantem loads and/or unloads operate on time

Requirements

• At least 18 years old
• Maintain and treat all information as confidential
• Possess the tact to deal with all levels of employees and client representatives
• Able to read, write, understand and carry out instructions in English
• Able to verbally direct and communicate in English
• Proficient with Microsoft Office Suite or related software
• Must obtain a US Customs and Border Protection (CBP) seal (requires US citizenship or US permanent resident status)
• Valid driver’s license
• Impeccable attention to detail and organization

Work environment

Indoor customer service environment; prolonged periods of standing, noise level may be excessive at times.

Physical demands

Must be able to carry, push, pull, lift up to 70 pounds and operate office equipment as necessary.

Benefits

• Competitive wages
• Insurance - health, dental and life, AD&D and LTD
• 401(k) retirement plan with company match / Pension plan with employer match
• Employee Assistance Program
• Employee discounts
• Advancement opportunities
• On the job training
• Employee Recognition Program
• DailyPay
• Flexible schedule
• $300 referral bonuses - unlimited

Benefits may vary by position and location.

Pay

$17.00 per hour

Schedule

Part-time; shift hours vary based on flight activities. More details provided during interview.