Passenger Service Agent - Frontier Airlines

Role Purpose

The Passenger Service Agent is responsible for providing exceptional customer service to airline passengers throughout their travel experience. This role assists with ticketing, check-in, baggage processing, boarding procedures, and passenger inquiries while ensuring compliance with airline, airport, and regulatory requirements.

What You Will Be Doing

• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Aid with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.

Diversity, Equity, and Inclusion

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. If this role ticks all the boxes for you, please click apply now!