Frontier Passenger Service Agent

About the Role

Join Menzies Aviation as a Passenger Service Team member and be part of a leading global fueling company. You will assist passengers with check-ins, verification, gate information, baggage claims, and other airport-related issues while adhering to Menzies Aviation's uniform guidelines and codes of conduct.

Watch our Passenger Service Agent video here.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
• Interpret identification labels along with baggage and cargo routing tags
• Host self-service kiosks
• Ensure that all work areas are organized
• Maintain a positive attitude while offering assistance
• Ensure safe and secure operations
• Perform duties involving bending, stretching, pushing, and pulling
• Perform other duties as assigned

Requirements

• Must be at least 18 years of age
• Must pass a pre-employment drug screen
• Ability to proficiently read, write, and speak English
• Must be comfortable lifting/moving up to 70lbs of cargo and baggage
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Prior customer service experience strongly preferred
• Intermediate computer skills required

Skills

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits

• Advancement opportunities
• Medical, dental, and vision coverage
• 401K, short-term disability (STD), long-term disability (LTD), and more
• Flight benefits
• Paid training
• Paid parking
• Uniform provided

Working Conditions

The work environment is primarily indoors but involves working near terminals with consistently open doors, where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided with a Menzies Aviation uniform, including a long coat.

This role requires maintaining a positive attitude when representing the company and communicating with customers within the airport.

Physical Requirements

The physical demands include frequent standing, walking, sitting, using hands to handle objects, reaching with arms, climbing, balancing, and talking or hearing. Other tasks involve lifting passenger bags up to 70lbs, which may require bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.