Passenger Service Agent
About the role
As a Customer Service Agent, you will be responsible for checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. You must adhere to Menzies Aviation uniform guidelines and codes of conduct.
Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport while maintaining a positive attitude.
- Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
- Interpret identification labels along with baggage and cargo routing tags.
- Ensure that all work areas (check-in, lobby, gate, baggage) are organized and functional.
- Make announcements, check baggage, and assign seats in the gate area.
- Maintain a flexible schedule.
Safety, Security, Wellbeing and Compliance
You will be responsible for taking reasonable care of the health, safety, and wellbeing of yourself and others in accordance with workplace health and safety rules. The company is committed to providing a safe working environment. Note that Menzies Aviation enforces a Substance Misuse Policy, including regular testing for alcohol and drugs.
Requirements
- Must be at least 18 years of age.
- Must have a current valid US driver’s license.
- Computer skills are required for using computer-based systems.
- Ability to proficiently read, write, and speak English with excellent communication skills.
- Must be able to stand for long periods at the ticket counter and gate check-in areas.
- Must pass an FBI background check and obtain a US Customs seal.
Diversity
Menzies Aviation is an equal opportunity employer and encourages applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity. We strive to create an inclusive working environment where everyone feels valued and can reach their full potential.