Passenger Service Agent

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What You Will Be Doing

• Aid passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport.
• Be enthusiastic and maintain a positive attitude while offering self-service kiosks and verifying passengers' documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Perform other responsibilities in the gate area including making announcements, checking baggage, and assigning.

Diversity, Equity, and Inclusion

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

What We Are Looking For

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job.
• Proficient reading, writing, and speaking English, excellent communication skills.
• Able to have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in.
• Must pass pre-employment background check and drug test.
• Able to lift up to 70 lbs.

Company Commitment

The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety, and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Application Instructions

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.