Passenger Service Agent

Role Purpose

As a member of our passenger services team, you will be assisting passengers and their property to arrive safely at their destinations.

Responsibilities

• Computerized check-in of passengers for international and domestic travel
• Designate seat assignments
• Verify documentation for international and domestic flights
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight
• Verify ticket and seat reservations
• Match manifest to on-board count
• Assist with various governmental agency requirements
• Connect and disconnect Jetway/stairs as necessary
• Announce arrivals and departures as necessary

Requirements

• Must be at least 18 years of age
• One (1) year Customer Service experience
• HSD or GED
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable)
• Must be able to speak, read, and write in English
• Must be available and flexible to work variable shifts including weekends and holidays
• Work is done indoors and outdoors – must be comfortable working in all weather conditions
• Able to continuously lift, push and pull up to 70 lbs

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.