Passenger Service Agent

Essential Duties and Responsibilities

• Perform a variety of duties involving guest contact and delivering high standards of service in an airport airline environment
• Must be able to communicate well in a one-on-one environment while maximizing guest satisfaction
• Must be able to read and interpret all online and manual reference material
• Aid guests with quoting airfares and schedules, booking reservations, issuing tickets, tagging baggage and check-in flights
• Resolve complicated travel itineraries
• Acknowledge and respond promptly to customer inquiries
• Handle passport and visa processing and inspection
• Be well-organized, articulate, dependable, punctual, and reliable
• Communicate and coordinate with colleagues as necessary
• Communicate via radio, fax, phones in a professional manner
• Ensure customer satisfaction and provide professional customer support

Experience

• Customer service experience required

Skills and Abilities

• Excellent communication skills
• Strong self-organization and self-management skills, with an emphasis on self-initiation and follow through
• Ability to stand, lift, bend, push, and pull for extended periods of time
• Professional appearance and adherence to company grooming/uniform policy
• Flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations

Physical Activities and Requirements

• Speak and be understood, hear, and comprehend the English language
• Stand for long periods of time
• Lift approximately 40 pounds
• Relocate in the event of an emergency
• Have a neat and professional appearance