Party & Event Host

Event Coordination

• Coordinate multiple events including children’s birthday parties and other craft classes or events.
• Create and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Facilitate and instruct party participants in the completion of craft projects.
• Perform face painting and other activities.
• Communicate events with clients and store team members.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Set up, break down, and clean before and after each event.

Customer Service

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Educate customers on Voice of Customer (VOC) survey.
• Absorb and respond to customer inquiries and complaints.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.

Operational Tasks

• Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed.
• Participate in the truck un-load, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If assigned, retrieve shopping carts or while unloading trucks.
• Work in a public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.