Party & Event Host

This role is based at the Michaels store in Kenosha, WI. The position involves planning and facilitating in-store events such as children’s birthday parties and craft classes, delivering friendly customer service, operating checkout, and supporting store operations including truck unload, merchandising, and recovery.

Responsibilities

Event Coordination

• Plan and coordinate multiple events simultaneously, including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages (4 to 94+) by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects; perform face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards.
• Communicate event details with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client feedback and needs; create backup or emergency plans as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience.
• Engage customers on benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross‑trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Requirements

• Energetic and enthusiastic personality.
• Ability to handle job stress and interact effectively with others, including guests of all ages and co‑workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills — written, verbal, nonverbal, and listening.
• Organizational skills, interpersonal skills, and creative problem‑solving skills.
• Retail and/or customer service experience required.

Skills

• Event planning and coordination
• Craft demonstration and instruction
• Face painting and party activities
• Customer service and sales
• Omnichannel fulfillment (BOPIS, SFS)
• Merchandising, planogram, and recovery
• Custom Framing selling and production
• Administrative tasks (email, phone, paperwork)
• Problem solving and adaptability
• Team collaboration and role modeling

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

Public retail store setting; all public areas are climate controlled. Some stock rooms may not be climate controlled. Occasional outdoor work if assigned to retrieve shopping carts or while unloading trucks. Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Benefits

Depending on position and eligibility, team members may have access to:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options

All team members enjoy everyday perks such as employee discounts and access to partner discount programs.