Party & Event Host

Responsibilities

• Plan, coordinate, and facilitate store events—including children’s birthday parties, craft classes, and other activities—to create a fun, stress‑free experience for guests.
• Deliver friendly customer service, assist shoppers in locating products, and ensure a fast, courteous checkout experience.
• Execute operational tasks such as truck unloads, merchandise stocking, and maintaining store recovery standards.
• Engage clients of all ages (4 – 94+) by creating an environment of creativity and fun.
• Demonstrate and instruct party participants on craft projects, perform face painting, and manage other party activities.
• Facilitate party add‑ons (goody bags, balloons, etc.) in accordance with company standards.
• Communicate event details with clients and store team members; handle administrative duties including email correspondence, phone calls, and paperwork.
• Adjust event plans based on client feedback; develop backup or emergency plans as needed.
• Ensure client satisfaction for all scheduled events.
• Uphold cleanliness and safety standards; set up, break down, and clean event spaces before and after each event.
• Promote the Rewards program and Private Label Credit Cards, completing enrollments and educating customers on the Voice of Customer (VOC) survey.
• Support omni‑channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloads, stocking, and planogram (POG) processes; perform merchandise recovery, maintenance, and Store‑in‑Stock Optimization (SISO) duties.
• Support shrink‑prevention and safety programs; adhere to Standard Operating Procedures (SOPs) and company policies.
• Interact respectfully with guests and teammates, modeling a positive image and the organization’s values.
• Cross‑trained in custom framing sales and production.
• Participate in daily store cleanliness activities (sweeping, vacuuming, dusting, restroom upkeep).

Requirements

• Energetic, enthusiastic personality with the ability to handle job stress.
• Excellent people skills and experience working with children and children’s events.
• Strong written, verbal, non‑verbal, and listening communication skills.
• Organizational, interpersonal, and creative problem‑solving abilities.
• Retail and/or customer service experience required.
• Physical ability to stand for long periods, bend, lift heavy boxes, reach, stretch, and use ladders or similar equipment.
• Capability to move throughout the store, including occasional outdoor tasks (e.g., retrieving carts, unloading trucks).
• Willingness to work nights, weekends, and early mornings.

Pay

Base pay range: $17.13 – $20.00 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Schedule

Work hours include nights, weekends, and early mornings. Shifts may require standing for extended periods, frequent movement throughout the store, and occasional outdoor duties.

Benefits

• 401(k) plan with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs