Parts Technician / Advisor

About the role

We’re seeking a Parts Technician/Advisor to support the daily operations of our Parts department by delivering excellent customer service and expert parts knowledge to both internal teams (Rentals, Sales, and Service) and external customers.

This role includes providing price quotations, checking inventory availability, confirming delivery timelines, and verifying pricing accuracy while ensuring a smooth and efficient customer experience.

Responsibilities

• Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
• Receive parts requests from customers in person, through the internal Order Confirmation Process, by phone or email and respond with a quote or information in a timely manner
• Receive, provide and issue purchase orders and receipts of goods
• Research availability of parts, either within the facility or from other resources as necessary
• Search part numbers using a computer or standard catalogue
• Mark materials with identifying information to communicate parts allocations to service work orders
• Maintain communication with suppliers and customers to ensure efficiency within the parts department
• Provide and maintain accurate back-order reports
• Effectively sell and cross-sell parts referencing active campaigns or promotions
• Complete all applicable inventory, work orders, PO’s, receipts of goods entry and put stock away
• Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
• Participate in training to remain up to date on products represented by JJE and new/revised protocols
• Process a variety of reports in written and electronic form (e.g. requisitions, paperwork, reports, etc.) to distribute information and/or materials to appropriate parties
• Assist the Rentals, Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
• Shipping/Receiving duties to include checking in and shipping out parts; Loading and unloading of trucks; putting inventory away and keeping warehouse clean and clear of hazardous materials
• Other duties as assigned by your Manager
• On-call coverage as required

Requirements

• 3-5 years’ experience in a heavy equipment, construction or automotive parts and/or service environment
• 2-3 years’ experience in Inventory Management
• Strong computer skills including Microsoft Office and ERP/Inventory Management systems
• Mechanical aptitude or previous exposure to heavy equipment parts
• Strong verbal and written communication skills and demonstrated ability to work well with individuals within and outside of the organization
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to prioritize and organize workload in a fast-paced environment
• Basic mathematical skills
• Able to work efficiently as a part of a team as well as independently
• Able to effectively communicate with all other departments in the facility
• Detail-oriented individual with a strong work ethic and positive team attitude

Qualifications

• High School Diploma or Equivalent
• Valid driver’s license with a clean driver’s abstract
• Must be able to pass a pre-employment background check in accordance with applicable laws
• Must have a forklift license or willing to obtain

Benefits

• Competitive wage range based on experience, education and skillset
• Annual Bonus Opportunity
• Annual Performance Review with Increase Opportunity
• Premium Health Insurance Benefits
• Vacation & Paid Personal days
• 401(k) Employer Matching Program

Schedule

Monday-Friday – Occasional extended hours may be required based on operational needs.

Travel - 2-5%, for pick-up and deliveries as required