Parts Specialist

Raymond West is committed to providing customers with end-to-end warehouse solutions, including lift trucks, racking, conveyor, dock and door systems, rentals, parts, and service.

About the role

The Parts Specialist is responsible for taking calls from external customers, technicians, and working with vendors on over-the-counter parts sales. This position requires a strong sense of urgency in responding to customer needs while maintaining inventory, costs, and quality control.

Responsibilities

• Accept telephone, email, and counter orders for external customers and company technicians; fill orders from stock.
• Research replacement parts using parts manuals, computer listings, or microfiche.
• Discuss use and features of various parts with customers.
• Fill customer orders from stock or by special order; order parts for stock replenishment.
• Advise customers on substitutions or modifications when replacement parts are unavailable.
• Update customers on the status of backordered parts in a timely manner.
• Prepare sales orders for invoicing, receive payment, and obtain credit authorization when necessary.
• Participate in general inventories and cycle counts as required.
• Initiate proper documentation to maintain accurate inventory and sales records.
• Support other Parts Sales Specialists regarding the sale of material handling equipment.
• Handle telephone calls and customer counter interactions to promote overall sales.
• Assist Parts Sales Representatives with order entry, consignment replenishments, and maintenance.
• Distribute and explain Raymond Corporation Service and Parts Bulletins to other parts staff.
• Assist at the back counter and in the stockroom as needed; press tires when required.
• Actively participate in Parts Department training and meetings.
• Perform various duties directly or indirectly associated with parts sales as assigned.

Requirements

• High school diploma or equivalent is required.
• Two years of related experience and/or training, or an equivalent combination of education and experience, is preferred.
• General understanding of machine parts and their functions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees.
• Must maintain effective working relationships with employees, co-workers, and managers in other departments.
• Willingness to work off-hours as needed and assume additional responsibilities.
• Capable of learning all phases of the Parts Department operation with a desire to increase responsibility.
• Must present a neat, professional appearance and maintain an organized work area.
• Must comply with the employee handbook and company policies.

Skills

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to manage time effectively and work under minimal supervision.
• Willingness to learn new computer programs, inventory procedures, parts manuals, and price books.
• Ability to communicate effectively with employees, manufacturers, and vendors at all levels.
• Knowledgeable in the interpretation of parts manuals and computer programs.
• Motivated toward continuous self-development and training.
• Flexibility, accuracy, and attention to detail.

Physical Requirements

• Position is non-sedentary.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly exposed to moving mechanical parts.
• Must frequently lift and/or move up to 50 pounds.
• Requires use of hands to finger, handle, or feel, and reach with hands and arms.
• Occasionally required to smell, climb, balance, stoop, kneel, crouch, and crawl.
• Frequently exposed to outside weather conditions and risk of electrical shock.
• Occasionally exposed to wet and/or humid conditions, high or precarious places, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, and vibration.
• The noise level in the work environment is sometimes loud.

Pay

The hourly range for this position is $23.00 - $31.00. The specific pay offered may be influenced by factors including relevant experience, education, and work location.

Benefits

• Medical, dental, and vision insurance.
• 401k with company match.
• Flexible spending accounts.
• Disability and life insurance.
• Personal time off and holiday pay.