Parts Specialist

Compensation pay range: $15.00 - $20.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance bonuses, or premiums paid per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

About the role

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner and in accordance with company policies.
• Address and resolve customer complaints professionally.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
• Perform various daily operational tasks (e.g., prepare merchandise returns, assist with stock adjustments, conduct inventory cycle counts).
• Operate brake lathe and other store test equipment after completing required training.
• Perform in-store services for customers (where permitted by state and local laws), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries (driving record must meet company-mandated eligibility requirements).
• Perform all other duties as assigned.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask, handling customers on the phone and in the store simultaneously.

Qualifications

• Familiarity with automotive parts, cataloging, the Weatherly index system, or automotive sales/service (desired).
• ASE certification (desired).
• Fluency in multiple languages (Spanish highly desired).

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth within the company.