Parts Specialist

About the role

LiftOne is a family-owned company under its fourth generation of leadership, dedicated to trust, integrity, and supporting the supply chain. We invest in people, facilities, and technology to ensure we can deliver critical goods efficiently.

Responsibilities

• Monitor the parts request ticketing queue to support technicians with appropriate actions and updates.
• Provide customer service for inside sales, walk-in customers, and process incoming orders.
• Collaborate with technicians and the procurement team to ensure timely material replenishment requirements are captured and executed.
• Create and modify sales and/or service orders to meet customer requirements for material, quantity, shipment urgency, and shipment location.
• Aid customers in finding the correct parts for their equipment and process sales transactions while ensuring a positive customer experience.
• Drive outbound sales calls to increase parts sales.
• Review and investigate material accuracy based on technician manuals, vendor portal information, and part interchangeability or supersession.
• Communicate order updates between technicians and the procurement team to ensure all changing customer requirements are executed.
• Provide reserve support to other LiftOne parts/warehouse functions as required.
• Provide friendly, proactive, and professional support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Other duties as assigned.

Qualifications

• 4 years of relevant parts inventory, replenishment, or equivalent experience within the service industry, preferably with exposure to high-volume transaction environments.
• High school degree or equivalent.
• Past technician experience with parts knowledge a plus.
• Strong customer-first attitude.
• Ability to perform basic math functions, count inventory items by case qty, etc.
• Proficiency in using inventory management software, customer sales or service order tools.
• Solid understanding of supply chain and service technician principles, including demand requirements, inventory availability, customer orders, technical manuals, and replenishment strategies.
• Demonstrated ability to review information, identifying errors or inconsistencies to maintain high levels of accuracy.
• Strong problem-solving skills to quickly identify and address issues.
• Computer Skills: Strong knowledge of MS Excel and experience with other Microsoft Office suite products. Working knowledge and experience with ERP and forecasting systems (SAP experience is a plus).

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

• Education and/or Experience: 4 years of relevant parts inventory, replenishment or equivalent combination of experience within the service industry, preferably with exposure to high-volume transaction environments.
• High school degree or equivalent.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.